Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Love how easy it is to remove hair from it! My kitten absolutely loves it. Simple and easy to use
We have an akita/chow and she has begun to blow coat (that time of year). I have been looking for this type of comb – what we called a greyhound comb when I used to show akitas – since it is great for heavy double coated breeds. It has to be used gently and work through the coat in steps but it is the best for getting old undercoat out. Very nice product at a nice price. I will be looking at their other products in the future.
A must have for hairy pets. Very efficient. Take tons of hair off pets without hurting them and they actually like the feel of being brushed of.
All 2 items work great. Clippers cut through my Ratcha’s nails just fine, no splitting or file needed. The comb is her favorite, as it gives the best scratches
I’ve only used the brush once so far but am pleased with the results. It is a good size for my toy poodle and did a really nice job fluffing the hair on his head. He was just groomed so he doesn’t have any tangles but that kinky curly hair has to be kept under control I really didn’t need the comb or nail clippers but the price was so reasonable for all 2 items.
Absolutely love this brush. Very comfortable bristles with super easy cleaning. The nail clippers are meant for small to medium small maybe medium dogs.
This set works great on my 10 lb French Angora Rabbit. The clippers are much better than the small scissor type I brought marketed just for bunnies. Sturdy and easy to grasp, they are large enough to trim almost any small animal. My dogs are quite small, about the size of my rabbit, but I imagine it would work on most dogs too. I like the back plate that keeps the nail from slipping in too far.
I tried the brush out immediately on my cat and she loves it. I think its like a massager to her. It helps get her fur so it limit hairball issue. I haven’t tried the clippers and really most likely wont because I feel, even though my cat is indoor, that she is entitled to keep her one nature defense and I don’t know that she would let me anyway.