Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I used these ramekins to make pizookies for date night and they were perfect!! I also use them for sauces and snacks! I love them because they are dishwasher, oven, microwave safe and the best part is that they stack for easy storing.
This is exactly what I was looking for! Perfect size to make my chocolate soufflés, display condiments, ice cream, etc etc! Love its versatility and great addition to my collection.
These cups are very nice but they are a little smaller than I thought. It’s actually not a problem though because they are a very useful size. I served sliced strawberries in these at a brunch I had. They were the perfect size for berries. They may be a little small for creme brulee but I will try them and see. They are still a useful size for small sides like salsa, hummus, coleslaw, dipping sauces etc. I didn’t have anything quite this size so I am very happy I purchased them!
These were incredible! I’ve eaten several ramekins in the past and have tried baking them and eventually they would crack. I’ve put these ramekins under intense heat and have tested all sorts of recipes. The porcelain maintained its integrity and cleaning was a BREEZE.
Absolutely love these ramekins. They are the perfect size for a personal sized breakfast or dessert. I made a personal breakfast bake that came out excellent. These are really going to come in handy for making things ahead when entertaining overnight guests. The ramekins are cleaned up perfectly in the dishwasher, store nicely on top of each other and are just a great quality product.
Lovely, cute colored white ramekins, but I expected they would be bigger.
These are the perfect size for pots de creme or other small flans or custards. The volume is not excessive for a single serving, nor is it particularly skimpy. I wouldn’t recommend these for creme brulee, as I prefer a larger surface area to cover with caramelized sugar; however, if you wanted to make creme brulee in these, they would still work well. Just a matter of personal preference.
These ramekins are gorgeous. They arrived in perfect condition, were well packaged in a box. The best part is they are easy to clean and store. The size is just right for a single serving.
Nice size and I used them right away to make these chocolate lava cakes. I used them inside my air fryer as well. Very Easy to clean. I saw many comments that the cups were damaged when delivered. Luckily mine were delivered all intact. They were packaged well but if not handled well during the shipment it does seem under risk of breaking. They are sort of crooked when stacked on top of each other but they hold okay. I like these cups!
These ramekins were exactly what was missing in my baking/cooking adventures! Perfect to create oven to table individual sweet and savory treats. The best part is that they are stackable hence take less space in my storage without any scratches. Highly recommend this product