Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Says it tastes like vanilla, I can’t account for that but the smell is faint so I think it won’t be too overpowering but tasty enough. I like that they included two finger brushes and one double ended toothbrush.
I use the finger brush on my little furry 4 legged child and she doesn’t seem to mind , she likes the taste so that is a very big plus. Thank you
My dog had bad plaque, bleeding and swollen gums. After one week of daily usage I have seen significant change, his teeth look clean and his gums stopped bleeding. Plaque has slowly come off and he doesn’t mind the flavor. I will continue using it on regular basis.
I have used a lot of different brushes to brush my dog’s teeth….she has terrible gum problems. These are the best brushes that I have used. They are soft enough to not hurt tender gums. The handle is long and makes it easy to get to the back teeth. Since the brush doesn’t hurt her gums like other brushes did, I can really get her teeth brushed well.
First battle, the taste. Check.. she likes it. Second battle, having a “thing” in her mouth moving and weird feeling.. meh.. needs work. But she tolerated about 30 seconds. Not too bad. I have brushed her about 4 days now. She, Maizy, is a deaf mini aussie and has extreme sensitivity to EVERYTHING and anything new needs lots of slow introduction. So far so good! The kit is great.. comes with a few of the finger brushes so I can leave one near her kennel and one where she hangs out.. brush too.. haven’t used it yet. Dental care is expensive and hopefully this can help cut down on the expense over the years. Learning this the hard way. I spent thousands on my previous pets. This is a great kit to get you started on saving doggo’s teeth and your pocket book down the road.
Dogs like the taste making it easier to brush
Recently purchased this tooth brush set, and I must say I am quite happy I did. These are really great toothbrushes — and they are quite flexible to use. I like the long handle length & dual-ends, because the small end lets you work on front (smaller) teeth and with an easy flip-of-the-fingers the larger end reach ably cleans the larger (back) molars. Such a great addition to my dog’s oral care regime.
Great product prefect for my dog! Very grateful for this company!