Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
baby loves it!
Such a great plush Elephant. Great pillow for my niece. She enjoys playing on it and has fallen asleep on it a few times.
So dang cute!!! It also came with a smaller elephant which surprised me! It does look MUCH better once it is washed. I put it on the delicates cycle and let it air dry overnight. It fluffed up nicely. I can’t wait to take lots of photos of my son with it when he makes his arrival!! Much bigger than I originally expected but I’m so happy about about it!!
Gifted this for a Baby shower in a basket of other baby things. Very cute! It comes a bit smushed but if you let it air out, it will fluff a little and lost the plastic smell. Order it in advance to have about a week to leave it out. I also fluffed it up with my hands a bit (like one would with a pillow).
Super super beautiful! Very very happy with it 🙂
It’s even bigger than I thought, but it’s a good thing! Super cute. Has a bit of a plastic smell at first, so I wouldn’t recommend to give it to the baby right away. Refreshed the toy overnight and all was better.
Great toy for kids and also goes as back support for mommy
Great for 2-months old for sleep and neck resting
Cute, big and extra soft!
Cute and fluffy, the amazing gift for any elephant-loving person, not exclusively babies. Happy with this one!
Arrived very wrinkled but is beautiful
It’s a perfect size, comfy, and the elephant doesn’t have any tears or stuffing come out.
My child loves this elephant it goes everywhere with us some days it’s the only thing that can calm him
Wanted to wait a bit before writing this review as she didn’t take to it at first. Let’s just say….this elephant is amazing!!! Our daughter is 4 months old and wants to be on her side now. It is perfect!! Big enough and soft! Thanks!!
Since I get to babysit babies a lot, I wanted a theme for the baby items at my house. I went with elephants as a cute accentual pillows. This stuffed elephant is absolutely perfect for snuggling a newborn or supporting an early sitter. Plus it’s a great toy for older kids. I think the pictures with it as they grow are worth the price alone. It’s so soft and cuddly, I even used it as a pillow on the couch myself
Not sure about the durability but it is super soft and the perfect size to use it as a pillow, my son absolutely loves his Fante as he calls it!
I was skeptical about this purchase. Glad to say I was delighted when it arrived (BTW the next day). It is soft, well-stuffed, good quality stitching and no odor at all! Buying another for my newest grandchild on the way.
Look! That’s so cute. Thanks!
Super satisfied with this purchase! I bought this for my newborn niece and it’s so perfect. Very soft! It looked great when it arrived and it was huge! She’ll be able to use it for years!
I’m using this elephant for monthly pictures of Millie’s first year. Now my dog fights with me because she wants to lay on it as well. Super soft and comfy for all.
Bought this for my baby’s room. It is so soft and my little one loves to use it for tummy time. It also makes for super cute pictures.
I bought this for my baby boy
I was having a hard time laying him down on his own. This is super soft and cuddly. I can lay him down now and snuggle him with this and he sleeps!!
Bought this as a gift for my mom who loves elephants. It is very soft and squishy!!
I love this little elephant, I’ve biught it twice now as baby shower gifts. The babies look so cute with them!
Great gift idea!!! I am going to gift it to my sister for the birth of my new niece. 🥰
Love it, it’s super soft, cute and the perfect squish!Perfect baby shower gift. Could be stuffed a little more but I didn’t get to fluff it up in the wash.
Edit; so I have purchased this for every baby in the last 2 years of baby showers… All of the mothers have commented how helpful it was. Not to mention it is cute as.
Wonderful fabric and soft to the touch.
Good big elephant. Corresponds to the description. Both adults and children are happy with the purchase.
A little too firm for my liking. so i cut along one of the seems and took out about half of the stuffing and then sewed it back up.
Like it. Definitely have to wash it before giving it to anyone. It’s face was not filled in with stuffing until I washed it.
Sent it to my niece AND SHE LOVES IT!
Was pressed tightly, but came to life as I took it out of the bag.
Very cute, nice size. After using it a few times, stuffing shifted and was flat on one side, so it needs to be fluffed like a pillow if your baby is sleeping on it.
gift for grand daughter and its exactly what I thought it would be.
liked it.. Really soft & cute.
Yes its great my niece loves it
Might need more stuffing I think, but overall is cute
The stuffed toy is very beautiful!!! Recommend 100% has arrived in perfect state and with enough padding. Communication with the store has been very good.
Super cute and extremely fast shipping. Less than 14 days to get to NZ.
lovely! soft, big and not smelly… 🙂
Super nice! I thought it’s bigger.
It was a gift for my grandson he love it
Comfortable soft toy pillow
Looks beautiful!
very cute…soft like a pillow!!! my kid extremely happy…took it at nursery…”he will be sad to stay home alone!!!!