Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
First, I want to say I LOVE these bowls! They are sturdy and heavy enough to keep my playful Shih tzu /Bichon mix can’t move them. I went though so many stainless steel bowls that wound up being dragged all over the house, dropping food and/or water along her travels. I found these crock bowls and because they don’t have a lip to give her a “grip” place that even if she could lift the weight of the bowl, but thankfully she can’t lift them, or even scoot them. You can’t go wrong, since the price is less than other types of “quality” bowls.
We bought 2 of these and these are the second person ever of this that we’ve bought in the past. We are repeat buyers and will definitely be again. These are great products! . The weight of these are perfect for our 11.5 pound greedy cat! She doesn’t shove these around or off like she did the older style bowls we had. So easy and quick to clean and dry! Nothing has stuck to these or given any issues. No scrubbing or hard washing required. Holds plenty of food and water. Safe for our loved fur babies because they aren’t full of dangerous chemicals like plastic and rubber bowls. Recommend!
I will be using this as a water bowl inside a pet taxi for my Yorkie pup. He is teething currently but I don’t think he will be able to pickup the bowl with his teeth or move it that easy since it is ceramic and it’s heavy. I have it placed on top of a stainless water bowl that once installed, it would be a hassle to remove and put back on.
This bowl is very attractive, but it is too shallow. That is my only criticism. The depth works for cats but not dogs.
Not sure what to say about this bowl. It is as easy to clean, sturdiness and durability as you would expect from any bowl of this type. My dog seems to like it a lot, but that might be the food that is in it.
Perfect! This dish was everything I was looking for! It has been increasingly difficult to find a basic ceramic dish. Everything I have found in pet stores near me has print on it or is the wrong size and depth.