Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
It was a gift and it was perfect!
They looked to be bigger but still a nice book gift for one year old
Great for a new baby especially the touch and feel and the black and white
The book is good quality and well made, but no bright colors.
Excellent! Baby loves chewing the tails, feeling the different textures and listening to me tell him about the different animals.
My 3 month old loves this as she can scrunch it up in her hold or hold onto it by the tanglying tails.
Black is not black enough
Brought this for my 5 month old niece. She loves it.
Good value for money – really fun interactive book for younger ones. A great gift.
I was looking for a book for my grandson that was like the Pat the Bunny book his mama enjoyed as a baby. But it turned out that this book is different
Really great interactive book for enquiring minds
This is a perfect book to introduce to your children at a very young age. But my baby is not young enough for it
Great quality, I can’t wait to share this book with my son.
6m old loves it. Great little toy, I think he’ll use it for a while!
could be more varied, average creativity, solid construction
Lovely book.
Cute well made baby book. My only concern and suggestion regards the fact it is a “cloth” book, and there aren’t any suggested Cleaning Instructions.
Its arrived and its brilliant. The tales are all different textures and tte book is great for my little one.
Great book. Only complaint is I wish it was $5 cheaper. It is a small book.
Great book!I love that it can go in the washing machine.
We received this as a gift and our baby has loved it since he was three months old. It was his first soft book and he learned to turn pages with it. He’s now five months old and starting to play more with the individual tails. Still a favorite!
My daughter really likes her black and white books but this is by far her favourite. She is fascinated by the tails and is now really starting to grab hold of them as her coordination develops.
“1. Good quality, great colours. cute animal tails .Washable
2. Interesting for both 5 months old and 2 years old. A parent can think of 300 stories about those animals and their tails. I dare to call it inspirational.
3. I don’t know what it is, but our 5 months old is crazy about this book. He loves to look at it (it seems he can see the animals well enough) and to chew on it.
5 stars for keeping our baby focused and excited at all times.”
This is a perfect baby book. Every page, even the cover, has something for baby’s senses.
Wow! Wow! And Wow! What A Beautiful book!
All comply with the description.
Good quality, recommended
Lovely book and very reasonably priced.
My baby loves this book
Baby loves this book.
Nice simple pictures. Nice and soft.
Lovely quality fast delivery
My son loves it. Thank you.
Lovely book. Really pleased with it.
Purchased this as a gift for a family member’s infant and he ABSOLUTELY LOVES this book! He’s teething and his mom says it’s one of his favorite teething toys! I can’t speak from experience but this was a wonderful baby gift!
I purchased this as a gift and will probably have to get one for my own baby due in a few months.
The pages are crinkly and the tails add interest. It also comes with a Velcro loop to hang from a bag or stroller making it a nice little accessory to keep little ones entertained.
While this is a book, I wouldn’t say its bedtime story appropriate. It’s more like a toy. I can see little ones flipping through it on their own or for mom or dad to read and flip through for tummy time or other play time.
Second time buying cloth books for my niece because she loved the first set! These books are fun and safe for little toddler, and it’s interesting to play with. I liked the fine details of this set of cloth book, everything were well made and put together. My niece can’t read yet so she’s just enjoying the tails as toys, and I’m sure she can enjoy it a different way when she learns to read. Bright color and soft to the touch!
Quick delivery and quality amazing
It’s love! A bright, rustling, tactile miracle! The baby from 3 months regularly plays it, moves in the hands of tails! I strongly advise, the quality is at altitude!
The book is the same as in the photo, the quality is good, I recommend
Cute tails. Wish that they had a story line
everything is ok but I think that colored books are better