Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Love. Great deal. I keep three in my purse- one for pens, one for my essential oils, and one for small stuff that I tend to lose in the bottom of my purse anyway- gum, earbuds… It means my purse is always clean and I have an easy time finding everything. They’re cute and well made.
I love these bags. This is exactly what I needed to store my dog’s insulin supplies. Fits perfectly in one of the bags and looks cute. I plan to use one for cosmetics and the other two to organize small items in my purse. The quality of the bags is good. The material and zippers seem to be durable. I had been looking for just the right bag for a while and I ended up finding four! Glad I found these.
I bought these originally to store pens but ended up using these to hold other small things like keys, essential oils etc. The prints are bright and colorful. The quality is nice and with the 4 pack I was able to share the rest with my family. Certain name brand pencil pouches can be pricey so I am glad I came across these. I will purchase more of them in the future as small gifts.
cute small bag, perfect for what I needed
Nicely made and colorful.
This is a nice little bag. The zipper is fine and it is well sewn.
These are ridiculously well made! The canvas is very thick and they hold a lot. Would purchase again for sure!
This is a great little case for whatever you need.
This little bag is so adorable.
I thought that these bags would be cheaply made but they are very high quality, despite! I was pleasantly surprised. This is one of my favorite purchases to date. I love them and they are perfect for holding my crochet needles.
Super cute and useful.
This bag is too cute. I really enjoy it for makeup and travel, and it would work great as a pencil case as well.
This is a very cute little bag and just what I was looking for.
I’m honestly surprised at the quality of these cute little bags. I wanted them to hold my makeup, another for my pens and the last one for lotion, hand sanitizer etc. These are super adorable and very well made. I’ve only been using them for a couple weeks but I’m pleased with how well they seem to be working. Would buy again!
Really cute little bag.
I get so many compliments on this bag, and I’ve recommended it to everyone!
Great make up bag for the price. I didn’t want a huge make up bag and this you can interchange pending on your mood and the price is great
So I originally purchased this to use as a pencil pouch. However I’ve been using them for my makeup, organizing my purse and other things. I’ve gotten numerous compliments and will purchase things again. They make a wonderful makeup bag and are definitely worth the money.
Perfect. It is a great size
This bag is wonderful! Zipper is sturdy and the canvas is very durable. I wanted a bag to organize my backpack purse. This is wonderful – not too big nor too small.
Totally cute and inexpensive!
This is super cute and it is true to the colors in the picture.
I like the pattern and colors of this bag.
not what I expected but the quality is nice
I just got my pouch! I love it, and the colors are very pretty. Made from durable fabric, too. This would be nice as individual gift with things like a nice pen/pencil set and a notepad
good quality but pricey for me