Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I think the toy is amazing! I like the color and it seems durable, but my dogs didn’t like them….they ignored them.
Dog’s love the toy! But I think it would be much bigger, not a significant con.
This is probably the best dog toy I’ve bought for the money. The Frog is sturdy and even hold up to aggressive chewers. Also, the side slits are perfect for inserting small treats and it keeps the dogs entertainEd trying to pick them out. Its a play toy and treat toy in one and you cannot beat the price. I would definitely recommend this.
This frog kept my pit bull occupied until she had released every single treat. She is a hard chewer and only managed to rip off a couple of the rubber teeth in the process. My terrier mix was baffled by the frog, however, and fled for his split elk antler. To each their own, but I would recommend this product.
This product was exactly like the favorite one our dog loved and lost. She is a tough chewer and loves getting her treats out of this toy!
Item arrived on time as stated and is exactly as described! Thanks so much!
I bought these to give my dog something to do while I’m stuck at home. I have a bunch of different food toys and like to rotate through them to exercise her brain in different ways. This one is great because it doesn’t require a ton of food but takes her a little bit of time to work through. It’s about the size of a baseball, and I love that I got two of them. Very easy to clean by running under water. I also throw them in the dishwasher if needed. My dog is a little shark but so far she hasn’t chewed this toy up or ripped anything off of it other than the treats!
It’s the only toy my dog will play with – I think she likes it on her teeth!
My two dogs – a 9 year old black lab mix and a 7 months old black lab mix love this thing. They start drooling and jumping when I pick it up to fill it with dog food. My older dog (who is exceptionally smart) goes through it within 3-4 minutes. My younger one takes her time and it keeps her busy for up to 8-10 minutes. Also, It is made from durable material and the paint doesn’t peel off.