Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
1-3 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I love this toy! More importantly though, my dog loves it! I fill the inside with treats & he enjoys spending time getting his treats out. When I fill it with yogurt or peanut butter & it needs washed, no worries as it is dishwasher safe as well. Great product! Stands the test of time for sure, as my dog hasn’t destroyed his 1st one & he’s had it over a year! Well worth your money!
Dogs love this toy, both medium and large dogs (25-45 lbs). very durable and colorful. I never get tired of watching them try to get the treats out with their different techniques. My Beagle rolls it, and the bigger dog tosses it.
Our doggo adores her “soda” and loves chewing, chasing, bouncing, and hiding it! Not very useful for treats as they just fall back out the hole on the bottom but this is very durable and useful as a chew and fetch toy
I have a pit bull and this is his 3rd one in 2 years so they last well compared to all his other chew toys.
We have had this less than 24 hours. She takes it everywhere. The only catch. Once I put treats in it she brings it to me constantly to put treats in it! Smaller than expected. Medium is only about 4.5 inches long. But super durable for our extreme chewer!
Not gonna lie: it’s a durable toy. My dog has smacked it into every surface imaginable, violently attacked it for the goodies inside (granted they were kosher beef hot dogs pieces at the time), and it is still going strong. The toy is sturdy enough to handle what my 75 pound puppy can throw at it.
Why, then, am I rating this toy 5 stars when it has seemingly nothing to set it apart from its well-established competition? Because it’s adorable. The writing in the can uses the same font one finds on cola cans from a certain Atlanta based soft drink company. The consistent shape makes it easier for me to hold in one hand, as well as easier for the dog to pick up and carry. Kong toys are not easy for the dog to just pick up and run with. This is a more suitable toy to a dog on the go.
This toy is definitely a niche toy, but if you are looking to purchase a new Kong and have a particularly active dog who likes to run with his treats/toys, I highly recommend this. Also, it’s adorable to see a dog with a can in its mouth (and if you can take a picture, you can make your family/friends think your dog likes to chew soda cans).
So happy i came across these, I find kongs hard to clean and this is perfect. I can pack it with wet or dry goods and my 97lbs 8month old berner who destroys everything has yet to make a dent in it.
Product was exactly as described. Dog loves getting her treats in the can. Quick shipping.
My dog loves this can. Its his favorite toy. I put peanut butter and coconut oil in and and he adores it. The first one lasted almost a year. He is a power chewer so that was a record for us.
This is now the third soda pup toy I bought my lab/ border collie mix. She’s an active chewer. She just loves them, especially when I fill them with peanut butter. I accidentally bought the small size can for her and even though she is 52 pounds, she still has not destroyed it. She also likes to throw it up in the air and watch it bounce.