Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I love these scratcher pads! My cat loves the catnip that was included… he goes through these corrugated scratchers so fast that I will definitely be buying more. Thanks so much for a quality product.
I liked getting 2 scratchers cause I have 2cats they go through them quickly. Good value for money.
The quality and design is very good. The price was fantastic! I just wish the scratcher was larger. Just a little small for my full size cats.
My cat loves this scratcher so much. I had no idea she loved catnip. This is saving my carpet. Thanks so much!
My cat uses them regularly and I have no complaint as to their quality and functionality. I will be ordering again and again I think.
My cat absolutely loves this. She scratches it and loves to lay in it.
Cats like this item. Plus it keeps him off the furniture.
Martin van Purrin’ here. My human bought these scratchy thingies for me so I don’t scratch the furniture (hey, I need to keep these claws sharp!). I go to town on these things like there’s no tomorrow. These feel so much better than that stupid furniture. Sometimes my human even rubs these green leaves on them and I just go wild and scratch my heart out on these suckers (I think I heard my human call it ‘catnip’..but whatever).
I encourage all my other feline friends out there to get their humans to buy them some of these things so they can get to scratching too!
Pads aren’t very thick, maybe like an inch at most. But lasted a good while. And i have 3 cats.
I rescued two kittens and worried they would use my furniture as scratchpads. So I purchased two different kinds of scratchpads to put in two areas of the room. Right away they were drawn to the springy toy that comes with this scratchpad, and as soon as their feet touched the surface, they started scratching. They haven’t touched the other one… they also haven’t used the furniture! In addition, it’s been months and I haven’t had to break out the spare pad that comes with this product. Great value!
Cats like!
Great scratching pads for one of my Cats who does not like the carpeted ones
Very happy with purchase.Great price for that quantity. will definitely purchase again.
Cats won’t use anything else to scratch on! Gave away my collection of posts and pads, they weren’t using them. They rarely ever try to scratch the furniture since I started using them.
REALLy impressed with how well it holds up. I received this two pack on Oct. 4th and after nearly 2 months of typical cat scratching (my cat loves these cardboard things and uses them multiple times a day), it still looks nearly brand new. My cat is absolutely loving this scratcher. I especially love the design of these because they’ll last such a long time. I just turned the scratch pad over! I’ve never seen one last so long; it must be made from a heartier cardboard or something. No idea! Would highly recommend this product to cat parents 🙂 Will buy again – but no time soon!!! 😀
Best cat scratcher I have ever gotten for my two kitties. Very sturdy. Would highly recommend it!!
They are pretty standard as far as cardboard scratchers go. I’m just happy the cats are choosing to scratch these instead of the carpet.
My cats love these scratchers. Have been using them awhile and they prefer them to regular cat posts
Our cat uses it.
My cats are crazy for these scratchers and save my furniture!! Have and will continue to purchase.
Cats love it! What else matters?
It’s slightly smaller and skinnier than ‘average’ scratcher pads, but still good quality. The box is a nice material and it comes with several pads that are worth the price.
Extremely sturdy. My cats loved them so much, I sent another order to my mother. Her picky cats looked as happy as my cats. I will buy this product again.
It is great but my cat won’t go near it and she insists on scratching furniture. It was a nice try
Good sturdy quality!
Placed this on the floor and all of my cats (3) gravitated to this scratcher and started to use it. When I place a few of these lounges around my cat clawing vulnerable areas (ie. carpeted areas and fabric covered furniture) , I do not have to worry at all about the cats clawing anything except the scratch pad. The cats prefer the cardboard lounger. Just flip the cardboard over, and you have another clean side ready to go. Great for me and my cats.
My cat was very satisfied.
Our cat loves this and never scratches on anything but it. She even sleeps on it. She’s such a good cat!
Great product. great price. My cats used it immediately.
It is what they say it is. Cardboard for my cat to scratch on. Our Bear Cat decided the new sofa was gonna be his scratch pad…Nay Nay I said, and to the pet store we went. My cat jumped right on this before I could barely set it down! She has taken to just chilling on it quite a bit and it has saved the corner of my couch she had previously been obsessed with scratching. Love the double wide size as my kitty as a large booty to accommodate!
This product comes with two scratchers. Lasts me four months and my cat uses it several times a day.
Would reorder again. My cat has big claws and he uses it daily.