Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Gave it 4 stars for durability since my aggressive chewing dog took part of the corner off. Did keep him busy licking and playing. Still I am happy with this toy. Will have to keep an eye on him to make sure he stays out of trouble.
I am amazed by how durable this is. I guess you could only achieve that durability by making a toy extremely hard, maybe even too hard for my liking
Very durable
Finally, something indestructible for my pup
This is a great product for real chewers, just make sure to watch the dog while it plays with it – this is quite hard
This toy is killing it!
My dog’s very protective over this chewer, she loves it so much.
So far so good, but the jaw power of a Rottie compares to a crocodile! For the price it’s worth it.
This is the real challenge for my chewer
We have aggressive chewers who REALLY like to try to rip things apart. They like to pull the squeakers out of squeaky toys… they like to pull the fluff out of plush toys… they like to shred the plastic of the hollow toys. This toy I gave it a week of solid playtime with the dogs before reviewing. It’s FANTASTIC!!!! SO durable; there’s not even a mark on it, and all the dogs (we have 5 adult dogs) love to play with it, love to just lay and chew on it, and I don’t have to worry about any kind of sickness or sanitation issue with anything that’s from an actual animal (ie; antlers, marrow bones, etc). We really like this toy a lot and look forward to ordering a few more so they can each take one for chew time and quiet time in the crate if they want. If one takes it and goes to his/her little den, the others get jealous! Will definitely be ordering a few more!!!
Very strong
My dog loves the smell of it more than chewing it, at least something came out of it
I have a rescued dog that looooves to chew on things, whether it’s edible or not. I had to teach it some manners before it could destroy my belongings. I’ve bought quite a few chewers in the previous months and none of them could last long, they were too soft and/or small. However, this one is my savior! It’s hard enough so that he can chew on it without damaging his teeth, but hard enough for it not to break in a couple of hours. Hands down the best chewer I’ve bought, now I’ll update when this one’s gonna be destroyed.
Really nice
Still looks great
Strong
This takes a lot of chewing. Has got bit marks in but it’s still in one piece and can add treats to it.
Had a bit of damage but still fine
My dog loves chewing on this! It hasn’t cracked or splintered in the 2 months my pitbull mix has been chewing on it.
Great durability for dogs that like to chew.
I have a shepherd who tends to be aggressive when it comes to playtime. I don’t even bother buying him plush toys no matter how strong they look. And this is why this chew toy has caught my attention: I thought it would be a great addition to our nylon toy collection. He loves it a lot! I love to put some hard treats or something soft in the crevices of the pie and he loves to dig it out, makes it more enjoyable that just chewing a rubbery thing.
This is a very hard toy, I’m afraid my dog’s gonna break a tooth or something, but it enjoys the toy quite a bit
Surprised it actually lasted long enough
Keeps my dog busy for hours. The only thing is that it’s a bit big for my dog
2 months in and still looks great
My pup is quite a picky creature when it comes to toys/food. I don’t know what it is about those toys that he doesn’t like, but he goes through them quickly and I have to buy another one just for it to be replaced in a month at max. Moreover, he’s a chewer. And by chewer I mean a CHEWER. I had high hopes for this chew toy and it did not disappoint. It lasted him for a month and it’s the longest he’s been interested in anything. I take that as a sign of quality.
Underestimated it at first but is great quality
That’s what I call a chew toy!
Surprisingly still alive and usable
Amazing durability