Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
At first my dog was hesitant (maybe the smell?) but as soon as I smeared some peanut butter in the “teeth” he went nuts and now loves chewing on this toy. We have only used it a few times, but so far he hasn’t destroyed it, which he does to most chew toys within 20 minutes. I also think that his breath smells better already! I love that they provide a little brush for cleaning it.
About palm sized, nice and durable for my pup to chew on. She can hold it pretty nicely too. The peanut butter is hard for her to get out of the grooves, and annoying to clean out, but it’s a cute novelty dog toy for sure.
I was very skeptical about this product at first glance. However, it turned out to be very useful. My dogs teeth were cleaned with minimal effort. The grooves all over the toy made cleaning better since my dogs wanted to clean every square inch of the toy. The rubber material seems to be holding up well with both of my dogs playing with it.
My pup loves his leaf! It’s currently his favorite chew toy
My dog is a very aggressive chewer; he can destroy anything you out in front of him in minutes. However this dog toy he can chew on for hours and not even make a dent in it. It is very strong and durable. It is great for his teeth. It does not Mark up my walls or floors like other dog toys he has. This is a great toy for aggressive chewers. A lovely toy, which is easy to throw out and take. Our dog likes to clip it between two front legs.
Super cute! Very hard plastic. Has withstood aggressive chew. Use a little peanut butter so it doesn’t get all over.
Cute and very durable!
My dogs all love this toy. It is extremely durable considering it’s still one whole piece and 3 dogs going at it constantly. 10/10 would definitely buy from this company again.
Beautiful color. I took it home and tried it on the family dog. Found out my dog didn’t like it.
Throw it hard. He’s not interested at all. Then I went to my friend’s house and gave it a try.
And found out that her dog liked it. Then he begged me to stay. Ha ha
My puppy has been chewing through all his toys. This toy has been a lifesaver as it’s proven to be very durable & perfect for my teething puppy.