Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Super pillow. Very soft. Recommend 🙂
Very cute toy, directly hugging and hugging. It was very nice. Thank you very much!❤️
Very cute. 3 weeks delivery. LOVEVLOVE IT!!!
The stuffed animals are too cute!! They are all soft and arrived after 2/3 weeks. thank you very much!!
Came in a white envelope pouch – non padded and was in a clear protective bag. Just as described and super soft! Really good quality! There’s a zipper to allow you to add more fill to make the toy more plush. Would buy again!
Nice plush. Soft and fluffy and cute. The only drawack is that it is smaller than i expected
Bought this to give as a gift! It is sooo soft and came fast
It’s really soft and adorable, my sister loves it!
I got this as a gift. When I saw it, I thought it was soft and adorable. My friend loved it.
He is so soft…I love him….he arrived a little lopsided but his squishiness makes up for it. I LOVE HIM I WANT TO HUG HIM ALL NIGHT
I bought this for my child and they LOVEed it! It is unbelievable soft and has a nice texture to it. The face is adorable and the cute tiny paws are everything. 🙂
This is the softest, squishiest and cutest plush I have ever gotten. I named my little corgi dorgi Chicken; it’s great to hold and cuddle!! It’s wrinkly from the packaging when you first get it, but wait a little while and It will be perfect!!
10/10 recommend!!
This little plush is too cute! Everything was as described. I wasn’t expecting anything big for the price, but still very satisfied with the size. The one I received was of excellent quality, no loose threads or misaligned face. Perfect for those plush fans old and young. 10/10 would recommend.
We have a corgi named Bob. Our ten month old is in LOVE with Bob! They are BFF! So we decided to get him his own stuffed Bob and this product did not disappoint! Super soft and fluffy! Absolutely adorable even down to the toe beans. Perfect! My only tiny complaint is there is a zipper on the side that opens up to the fluffy inside and wish there was a lining of some sort.
When the order came in I was super excited. Opened the box and the plush corgi was wrapped in a plastic bag. I was somewhat weirded out but it didn’t really bother me. The plush turned out to be super soft and was very accurate to the picture online. The only thing I could complain about is that the plush was minorly wrinkled due to packaging and it wasn’t filled as much with cotton than I thought it would be. Overall I would totally recommend it and is great
The plush is really cute, but there are a few problems with this product. There r some strings that stick out, the feet are stitched really badly, and the plush in the advertising picture looks much rounder than it is in real life. Overall, it is a cute plush but not well made as I expected.
I literally bought 2 of these they were so cute-it was for my corgi puppy for him to sleep with at tonight (btw he loves it) and my daughter was so obsessed with it i had to buy another one-so soft-so cute
Had a cut in the first one and the company sent us a second one free of charge! Super soft and cuddly!
THIS. IS. SO. SOFT!!!!! It feels like I am hugging and squeezing clouds!! One drawback is the sides of the fur are going in 2 different directions so I have to pet it 2 separate times but that isn’t going to make me take a star off.
My daughter loves it , and she said it is super soft
Good product, a lot smaller than I thought it’d be, but it’s very fluffy and cute.
I love him. He’s perfect for cuddling and there’s nothing to compain about.
I got this as a gift. When I saw it, I thought it was soft and adorable. My friend loved it.
I’ve had this for about a year now and I absolutely love it. It’s super cute and soft and squishy. It’s truly adorable.
Been hugging this little corgi to sleep everynight. Bought 2, gave 1 to my husband and he loved it too!!
very soft. very squishy and lovable. very adorable. 100000000000000/10 would recommend. it has such a great quality for its price, and i want like 1000 more.
Cute gift but was MUCH smaller than expected
Took a little longer than expected, but when it arrived I was very happy. The plush is so squishy and soft that I had to order another one just because!
My 20 year old grandson is a corgi fan. It’s for him but every one else wanted to pet it.
Bought this for a friend and she loves it.
Super cute! My son really liked it!
Very accurate! My sons love them
It was soft…that was a plus. Too pricey for the size, which was really small. I thought it was bigger. The zipper on the side with the stuffings showing and quality wasn’t that good. But it was cute.
Product is great, it is really soft and cute. Has a little smell, but it is okay.
Nice material. Soft and cuddly. Very satisfied!
Was worried how it would turn out but it’s exactly what I ordered and it took about 3 weeks to arrive.
The toy is just super! Very soft, pleasant, without extraneous odors.Thank you very much
Just Wonderful! Very, very nice. I highly recommend. Thank you!
It was super soft, but when opened, the packaging is too tight, and it makes it so wrinkled. It was a bit smaller than expected, but good value for the price. Overall, really good for gifting.
Nice plush, it’s really soft and very cute. Good quality for such price
Got this for my daughter for her birthday and she absolutely loves it!