Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Bloody adorable! A must need in your jewelry collection. Well made and good aesthetic.
Nice accessories for sweater, jumper, scarf. Looks nice and cute! So satisfied 🙂
Great quality – regularly get compliments on it. Love to wear it with navy and white outfits. It’s large, but not ridiculously so. Size was perfect as described. My 14yro son wore it for Prom and everyone loved it. I think this brooch it’s perfect for unisex.
Beatiful! It’s far worth the money spent. A great size and i can’t wait to put it on my blazer! It came in a pretty box, very well protected. I used for a black widow costume. Everybody made nice coments about this piece. This is so beatifull it can be use for any ocassion. I am really impressed!
This pin was more then I expected! It is just beautiful! Could not be cuter. The clasp (as all c-clasps) is a little loose so I took the precaution of a dab of eyelash glue to help prevent an easy mishap. Enjoy!
Worth it. I was hesitant to buy it just based on the customers photos that are up. But I went ahead and purchased it. It is smaller than I thought it would be. In person it is so shiny like diamonds the photos just don’t do it justice. Very sturdy and I like this brooch more than the other ones.
Prettiest pin ever!!! And I have a collection of pendant/pins from various sources at all price points. The color on this little one is vibrant without being gaudy. I tried it on a medium weight dress (ponte knit) a light-weight wool jacket, and a winter coat, it held up perfect without any sagging. It’s really pretty!
Very nice! It looked a bit large in the pictures where someone is holding it, but it’s not at all huge, which I was afraid it might be. The gal I bought it for is on the conservative side, so I was very pleased with the size. Not huge, not tiny, either – just right! Can’t speak to how long the stones will stay in place, etc., but it was just what I was hoping for as far as size, color, and overall look. Doesn’t look cheesy – very pretty, and has a definite “vintage-y” feel. Very happy!
I have been looking all over for the perfect insect brooch and this one caught my eye. It’s beautiful! Nice costume jewelry piece. Well made so far, I think it is a nice size not too small or big.Coloring and jewels on the piece are nicely placed. I will seal them before wearing to make sure I don’t lose any pieces.
Worth it! It’s small but ridiculously shiny like diamonds in person. Pictures or video clips don’t do it justice. I already have three.
Great quality, I just wish it was a bit larger.
Everything is alright. Thank you
Well made brooch, fits & works perfectly
just got this brooch. really satisfied with the purchase
Cute but big
Such a beautiful piece. Rhinestones are so sparkly and nice. Will probably buy another one. Shipping was pretty fast. High quality piece.
my relatives are so comfy with this brooch! This is the most unbelievable thing ever! me and my friend would recommend this purchase. It was sent out so fast, the prognosed delivery was slightly over) a week later and it came sooner than in eight days after ordering it! really satisfied with the gain and with the customer service. And this bargain, outstripped our expectations for thepayment.
All eyes on me. I receive so many comments all good.
discount is a good offer available in this webstore
HUGE HUGE brooch! This is really nice, great detail and outstanding price. If you collect, you’ll want this one!
I love this pin. I bought three. Love the big size .
I Love this brooch. It is the perfect accessory and looks lovely on my coats and sweaters.
A very beautiful piece of costume jewelry, I’ve worn it twice now, and I’ve received lots of compliments. The brooch was nicely packaged, and they even included extra rhinestones in case of any loss while wearing the item. I’m very pleased with my purchase!
This was for a sweater/jacket that my best friend wears. She really likes it and it stands out. She gets lots of compliments. Nice design and I didn’t get stung on the price.
Pretty!! Much larger than I imagined, but an interesting piece.
When such a cheap is available online, it’s logical to buy it instantly. That’s what I did 🙂
love pins and this one looks so great on my coat! Lots of compliments too. I am a very happy customer!
Big and Beautiful. The perfect accessory for my themed Halloween costume.
I guess the seller has kindly set the cheapest price for brooch. And the quality is more than great!
It’s very pretty but too big for my taste
I didn’t pay attention to description 😐
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever