Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Super fast delivery. There are slots of extra belts. A bit too long, and only two pockets.
The seat cover comes packaged in clear plastic with the product information.
This pet seat cover has much better quality from front to back than other brands I have used in the past. I am very pleased with it.
Good for Skoda Octavia. Ordered on Friday evening, delivered over the weekend, very quick. WIsh there were more color options.
Awesome Thing! Bought in Ford Fusion. Made really great, even for a hyper shepherd 🙂 Thanks!
Great thing. Fits great into Polo sedan, and thick enough to keep the Stafford busy chewing the zippers.
Very good product. Fits the car very well. Really appreciate the adjustable straps.
Fast Delivery, excellent quality. Nice addition for weekend trips.
I am happy with my purchase and definitely recommend this product! Fits backseat nicely, and my dog can’t chew off the straps – exrea star for the durability.
Very high quality thing!!!! Heavy enough. This means that the material is dense! All seams are excellent! Hope to use it for a long time.
Good quality large hammock
Now my dog can travel with me for a longer time, so we’re both happy!
Hello! Surprisingly high quality. No claw marks left after two-days trip.
I’m so excited about it! The fabric is dense, the mesh between the seats is way more durable, than it looks. Our dog will be happy, and the car is safe!is happy, and the car is safe.
The item is of very good quality! The fabric is tight, stitched well, the fittings are normal. The dog ran and lie down on it immediately after the setup, so it’s good.
Sure fast delivery. Looked a bit slippery at first, but then I noticed the rubber lining, very thoughtful.
Fits the crossover back seat like a glove! Also seems to be comfy for paws, Lyonel has no complaints.
Everything is fine. Quality is unexpectedly good.
Order received in 2 days, this is a record! The quality is decent. I poured some water to check, but it didn’t leak.
First, it was wide enough for the rear bench seat which is an accomplishment that several others, some even more expensive, didn’t accomplish even though they said their seat cover was a good fit for my Ford F-150.
This cover is not perfect, but it’s pretty good. there is nothing provided to tie around the middle headrest so you have to cinch the straps on the left and right headrests to prevent it from sagging in the middle.
The quality is very good, it has zippers on both sides, so super easy to cover the back seat. Also came with a seatbelt for the pup. The picture is in a jeep grand Cherokee
Everything is super, even my dog seems to be happy with her own seat cover!
I was searching for a product like that. I made an experiment in which I poured a glass of water on the cover. The back seat stays dry.
So now I can bring my Rexie to the lake with me!
Bought for trips with my Rottweiler in my Audi A4. The size suited perfectly for both car and dog, so all is nice.
Looks good, feels good, didn’t alert the dog. Overall nice useful thing.
The hammock is exactly the same as the pictures. Everything looks good and good. Already tried it out – it has anti-slip lining, so didn’t fell of the backseat like my previous blanket. Very happy with the purchase. P.S. car Nissan Note, the size is okay, a bit too large, but it’s more a plus than a problem.
Good quality, for small and medium dogs is ideal, for large (I have Shepherd VEO) is not enough – he keeps digging the sides and leaving paw marks on the backseat.
I thought the fabric is thicker. However looks like good quality… need to test with my two dogs first to be sure.
Quality product, super easy to install. Also cool to have pockets.
Quality is very good. Thick material. My Doberman is happy with it! But not as much as me not having to clean the backseat after every little trip to the dog playgrounds!
Very high-quality seams. Nothing sticks out, there is no smell. Very cool thing for those who have a dog shades all year round!
Quality is high, everything is complete, packed perfectly!!! Thank you very much!
This dog cover is great! It fits exactly and the clips are really strong. Its adjustable so my dog wouldn’t be able to pull it down!. The bottom is made from special rubber so the dog dont slip during driving.
The pros of this hammock:
-Fits great in the backseat of a larger SUV so the dogs have the maximum room for travelling.
-Has sides to tuck down around the seat to protect the sides from dirt and mud when dogs are loading up.
Cons of this hammock:
-The fabric is textured. so it not quite as easy to clean with wipes when messes happen.
Dense thick material.
Everything is fine, the quality is good, the pockets are in place, convenient, the right thing for dog owners.
It fits perfectly into my car, seems to be waterproof. So all is fine.
Thank you so much!!!! Came in time for weekend! Excellent quality!!!