Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Good quality! Looks exactly as on pictures!
Work exactly as described! Thanks.
this blackhead remover works better than the tranditonal sticky blackhead remover. this clean better and its not pricey at all. its help me to clean my face now even my husband said my face look bright and cleaner tham before. i am very happy with this product. i glad i made the right decision.
I was a little skeptical at first, but I was happily surprised as soon as I started working with the device. it’s not as sturdy as other brands and instructions are in Chinese only, but thanks to google translate I got the hang of it. 100% recommended.
can’t wait to try my new blackhead remover. looks promising
I LOVE this product and have recommended it to my closest friends. The price is great, it comes with four different heads which all work great for different purposes. My personal favorite is the smallest one because it can get into the creases around your nose so easily. Suction is strong but does not damage skin. I have very soft and sensitive skin so I feared it would leave marks but it has helped clean my pores and prevent any further break outs.
This thing actually works really well,most of my nose has blackhead, I use it after I shower,it definitely cleans out the pores.They comes 6 alternative suckers ,can solve different you need.
The product looks very nice and handy. It has different heads and different modes to use to clean the skin. I used it on the nose and jaw. And it can really take out clogged oil and some blackheads. But don’t use it on the same area too long, because it can make the area red because of its strong suck.
We usually buy pore strips and decided to pay a bit more for a tool for this. Cool lighting feature to highlight areas that need attention. Did a really good job of cleaning out clogged pores. Suction is really strong, but does not irritate sensitive skin. This was a good choice for us because of sensitive skin/sulfate allergies that can make it hard to use chemically based pore treatments.
The packaging is very beautiful, a lot of blackhead grease is sucked out, a very gentle cleaning instrument, it will not support the pores, the effect is similar to that of the outside, it is still very good to buy one at home in extraordinary times, regular cleaning effect should be better, look forward to Say goodbye to blackheads as soon as possible. It’s really easy to use, and it’s very easy to use.
I was waiting to try this before writing a review, and I love it! I actually have huge pores and blackheads are a nightmare, I used it twice already after I shower and it works great!! I could actually see it sucking all the crap that clogged my pores. Finally!!!!!
I love this!!! I have combination skin and have been through all different kinds of skincare from high end to drug store. I use this when I get out of the shower so my skin is soften and after 2 weeks I noticed my pores be coming smaller and the breakouts on my chin (pimples under the skin) reducing as well! It’s crazy to see what ot left behind in your face. I’m so happy with this purchase !
Ladies/Gents, this product is a must! With quarantine and sheltering in place, this is the next best thing to a facial. I use This product after a bath and while my pores are soft. Cleaned out my pores! Tip: just to gently!
I have tried different blackhead remover tools in the past with very poor results. This little gadget was just what I needed. I suffer from blackheads and acne across my nose and cheeks primarily and occasionally on my chin. The first time I used it I didn’t read the directions and it didn’t work at all. After going back and following the directions it worked like a charm. I primarily use if after a hot shower and it is very effective. I use the skin exfoliating probe first, then use the blackhead remover tip and the blackheads are removed very easily. I would definitely recommend this tool to anyone who suffers from blackheads and has trouble extracting them with just your hands or a washcloth.
So where do I get started… This isn’t a pretty topic to talk about, but one that we need to talk about in general. Hygiene is good, upgraded hygiene is even better! A family member has very, uhm active pores, is a nice way of putting it, and was used to spending hours a week staring at a mirror doing what you do to blackheads. Picked this bad boy and now, a few minutes on the couch and the whole process is almost exciting now. You can choose from a set of different heads (with different levels of suction) for blackhead eradication action or attach the silver microdermabrasion head to lightly scrub your face. You can select the type of skin you have to fine tune the suctions level. Then cover the blackhead with this, press the button, and enjoy the fact that your pore is being vacuumed 🙂 Once you are done, detach the head, clean it (hygiene is good) and you’re done!
The power of this handheld blackhead remover is incredible, I was not expecting the amount of suction that it provides. I have been using this regularly since I purchased it and have noticed a significant decrease in the amount of dry skin on my face especially my nose.
It’s just working, nothing too superficial.
The tool works efficiently to deliver quality services leaving the skin smooth and soft. It has three adjustable strength levels so that you can easily adjust the unit to fit different skin areas. Besides this, the unit also allows for easy recharge thanks to the USB charging system.
Will remove all blackheads, but please read manual first to learn proper use because I pushed hard on one part of my nose and it got redness marks. However, it got vanished away in a few days. I do steam, use Sephora pore opening cream and then suction it.
More interestingly, it features up to four functional heads that will suit all types of skins. Due to the powerful suction system, the unit is very effective as it gets rid of even the stubborn blackheads.
i guess it’s the cheapest price for blackhead remover i’ve ever seen. good job!
This is decent and sucking out some stuff from pores, but needs some time and effort. Don’t put too much strength on the same spot, otherwise might leave a mark.
This actually works way better than I thought anything ever would! I’ve always had problems with clogged pores. Even now at 36, while my skincare regimen is better than ever, I still have had to really work at keeping my pores as clean as possible.
I’ve been curious about these for years, and I am so glad I finally took the leap! Just one treatment has left my pores TOTALLY clean – cleaner than I’ve seen them in my entire life. No oil, no sebum, no dirt. It was also amazing seeing how much it sucked out!
Thankfully it uses a small filter over the suction cup to prevent the device from sucking everything in. Cleaning the tips is as easy as dropping them into hot soapy water for a soak, then rinsing them and drying them.
All the attachments work really well. So far my favorite is the exfoliating tip, which combines suction with microdermabrasion to get everything including dead skin.
Seriously, right now I’m wondering what I’m going to do with all my clay and charcoal masks because this tool totally invalidates them.
Best beauty buy of my year so far.
I just got mine last night, so I had to try it immediately after I showered. I still need to get the hang of if, but it definitely worked on my nose pores. I tried it on my forehead but was not successful in extracting anything. I will try again after using a hot compress though. Nice packaging, device is light, easy to handle and the suction is very powerful.
Very cool blackhead remover!
The was offered with a fair dcisount, so how could i resist the temptation 🙂
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
The suction is powerful. I’m very happy with it so far!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Remover came very quickly, for two weeks. Thank You!!
Glad I could get online. The quality is as high as in any offline store, but that’s way more comfortable
Guess, it’s not for sensitive skin. If held on the same spot for a long time, might get an almost bruising spot.