Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
This product is of much better quality than I expected based on the price. My dog loves it and chews on it constantly and it is not showing any wear after one month.
We just got this toy last night, but Daisy loves it already!
My dogs love this toy, it’s so cute.
This toy is great! I bought it for my Min Pin. He loves it! It has great durability! My dog plays with it constantly! It’s his favorite toy! He chews on and wrestles with it, pulling on it.
I liked the look of this frog toy. It’s cute and looks like a decent toy, not like a cheap toy. I bought it as a gift for one of my dog grooming clients. Good size toy
My dog never plays with toys. Absolutely love these toys. I highly recommend them.
My guys love his froggy. Plus it’s unique from the usual- often annoying, squeaky toys. Ribbit, ribbit… My dog just waits for it to move like the ones we see in the backyard come springtime.
My Boston Terrier loves this frog but her puppy teeth love to pull on the fuzzy exterior.
Looks good, dog seems to like it while it lasts. Not meant to be durable or to stretch out. Once torn apart it will be a small mess to clean up. Also, the cost was reasonable for something I knew would not last over one week. Not a big deal because I love my dogs and want them to have things to play with and tear apart instead of my shoes.
My 145lbs Black Russian Terrier loves this toy and carries it around like a live baby in his mouth.
My dog destroys most toys, but this one she just carries around so I can’t attest to how durable it would be if chewed on regularly.
My dog loves his new toys.
This toy is very cute and our dog loves it.
My dogs LOOOOVE this toy! It’s tough enough to stand up to a LARGE 10-month-old German Shepherd and a 3-way tug-o-war with my pugs. It’s adorable too!
This is a nice toy. My dog loved it
My dogs love this thing.
Haven’t had it long enough to be positive of durability, but seems to be holding up well. My dog loves it.
So far our dog hasn’t destroyed it. Some stuffing came out, so I had to repair it – otherwise she seems to enjoy the toy.
We have had a few of these frogs over the years. Every time one “dies,” I replace it. All 3 of my dogs have loved them.
My dog loves these toys. The frog is his favorite right now. My dog plays with this gently. I would not recommend a dog that plays rough as it is not durable.
My baby girl loves this new toy. She keeps it close. We toss it, play tug of war with it. So far it is holding up well.
My puppy LOVES this.
One of her best toys she loves it.