Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Fantastic duffel. Well made and spacious. This carrier straps into the back seat easily. The extra height allows the pet to stand up and stretch a little. Opening on top allows you to pet the animal. Pad inside is soft. Good price, too.
I really love it. I’ve used it in the car. I had previously trained my dog to another duffel that was awkward to use. So she was used to being in one. She got right in, zipped her up, and off we went. I was pleasantly surprised how easy it is to use.Having my hands free was really nice. In the car, the seat belt loops were great. Now all I have to do is take her for her first plane ride ! The customer service is fantastic. They really care about their product and customers being happy.
Good quality, lots of features. Doesn’t quite fit all the way under an airline seat but close enough
A very sturdy and well-made carrier. However, it’s not too big.
This is a great product that I forgot to write a review about and it really deserves it. I got this for my dog (7 pounds dog) . At first I used it to go on small trips like hiking or visiting friends for the weekend ( I use this as my dog’s bed ) and then to travel by plane , my dog always seems to be very comfortable when he is inside. I will buy another one for my new pet. We are planning to travel again once everything goes back to normal .Note, the straps are very wide which is perfect when using it as a backpack because it does not bother your back and when traveling is very easy to carry on.
I received my product the last week of April. I intentionally waited on my review because I wanted to test it out on my dog. It is early June and I can happily write that my dog LOVES this carrier. She’s so in love with it until I now finding it difficult to just put her leash on to “walk” her out the door. If she even senses I’m about to leave she quickly runs inside her carrier and waits there until it’s time to leave. If I have the leash in my hand she’ll curl up inside of this carrier because she has gotten spoiled with me carrying her in it. She fits perfectly in the small size bag. One day I will use it on an airplane, which is why I bought it, but so far to transport my dog is easy.
Great product to take your pup along. Great product. She was comfortable, I was comfortable.
I have purchased 2 travel bags from a different manufacturer and one was too small and the other was too big. This Natuvalle 6-in-1 carrier backpack, small was the perfect size for my 6lb ShihTzu puppy. There was enough room for him to stand and turn around easily and there’s enough room for him to grow. We took our first flight on Southwest Airlines and the carrier is a little off from what the airline suggests as far as height. However, as mentioned in product features, a little push down on the support bracket and the carrier fits perfectly under the seat in front of you. I can’t recommend this bag highly enough. The bag is constructed very well and comfortable for the pet and owner.
I have two cats that hate duffels. I had to get them to the vet and could not face yet another duffel struggle, chase around the house, plaintive wailing, etc. I thought maybe soft-sided would work better and after days of research, I bought two different ones, put them out in areas where the cats like to sleep. They have completely ignored the other duffel. One of them crawled into this one and fell asleep within the first hour. Then the other, more dominant one found it and has adopted it as his new house – he sleeps in it, but also lounges, heads out, looking around. Clearly he is not going to share. I am having to order another one so they each have their own. It is very sturdy, well made, nicely padded carrying straps. I am so relieved to see my guys voluntarily going into a duffel.
Love this product!!!!!! My Pepper enjoyed it also !
I love it!! Best one we’ve had and seems that it will last a while.
I use this for car travel and find it works well so far, it is sturdy and its easy to buckle the seat belt around it. Good size for our dog (chihuahua/terrier mix,). The room was a little less than expected.
Great quality!
This pet duffel is nothing short of AMAZING!!! I purchased it for airline travel and it is SO, SO perfect. It’s incredibly convenient – and comfortable. Our dog, who is very nervous, feels super secure and safe in the bag and actually prefers to stay in it during the flight rather than come out and sit on my lap. I have traveled successfully!
I am an elderly woman who transported my dog on a 5 1/2 hour flight after going through quaranteen proceedures to be moved to Hawaii. I had not seen my 15 lb dog for 3 months and he is terrified of being in enclosed areas. I only had 1 day to introduce the medium size pet duffel to him and pray he would stay in it without tearing it to pieces. I was able to get him in within about an hour using treats and then zipped him in petting him until He fell asleep in it. The next day was the flight and he even allowed me to carry him in a front backpack position and was completely fine with it. I was extremely pleased with the duffel, plenty of room, sturdy with out being heavy, fit almost completely under the plane seat and my dog was comfortable and at ease during the flight.
Good!
1. Came on time 2. Packaging is great 3. Assembly ,took me less than 5 mins
(Very sturdy) 4. The color is good. The mesh is amazing. Happy, my 8 year old Maltese loves it. He came in without any problem. Very spacious. I’m excited to use this for our flight! Thank you.
Very happy with my purchase. This is definitely worth the price. I would buy this again.
It’s so nice for our chihuahua!
We absolutely are happy with our purchase. You won’t be disappointed
Thank you for your product!
Very good product. My dog was comfortable. Great product, highly recommended. Also, I got a lot of compliments on the bag from people who thought it was just a duffel.
Nice sturdy
I’ve got two little 5 pound Yorkies who fit perfectly in this carrier and they love it. They can go with us everywhere now. The top flap folds up so they can see us. There are several ways to carry it but my husband likes it as a crossbody so they are at his side. We took them to a farmers market last weekend and liked that they get lots of air flow-through and can look out. We have another bigger dog that I carry separately in a sling but he can fit in this carrier by himself, too. I recommend this product. Works great for us.
Sturdy. Well made. Have a dog who fits in perfectly. On the airplane, it is a bit of a squeeze to slide partway under the seat in front. Love the handles. Padding on bottom is very thin, if pet does any prolonged sitting need to add extra because there are metal bars than run under that would be uncomfortable for the dog to lay on for long.
Well made, very roomy carrier that doesn’t weigh a lot
It’s hard to find a carrier sturdy enough for his weight that also conforms to airline standards, this duffel does. From stitching to materials used, top notch. Sturdy, thoughtful layout, comfortable to wear. I am in the process of training my cat to keep it “cool” in this duffel, and it’s working. I follow directions from manufacturers, and the kitty is acclimating. 🙂
This is the one you want!!!
This duffel was the perfect choice. Very happy with this backpack. I definitely recommend it.
Nice bag!
What can I say? This is one well thought out product! My girls and I love it. It is everything we wanted and much much more. I have 2 adorable Maltese that are 12yrs old. They are 10.45lbs and 12lbs. My little chubby chunks fit perfectly. Very well constructed. We are very happy. I rate this sweet dream five stars!!!
Too big to travel by plane but very good to travel by car. Enough space inside for a small dog like a Pug.
THIS IS THE BEST EVER!
If you are moving with your cat or dog, this is a must have. Thank you!