Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Great quality, great look.
This is just what I was looking for on my nightstand. It looks classy and holds a good amount of treats for my dog. Every night my dog waits by my bedside for his nightly snack.
Cute pattern, but also a nice quality jar. Perfect size.
This dog treat container fits the perfect amount of treats. It seems durable and the lid is easy to open but still keeps treats fresh.
Love it! A little small but very cute and subtle jar for dog treats matches my kitchen perfectly. Only wish is if it was a little more air tight with the seal.
Good price for a quality product; want to buy more
I am so picky, but this treat holder is adorable. Makes me happy every time I see it.
This cute, sturdy and easy to clean treat container is perfect for our family. We were storing the treats in a plastic bag. This is much cleaner and WAY more cute than a plastic bag! They even recognize it as the “treat” container. 💕
I love this treat holder. It’s a little smaller than I would have liked but it fits my dog’s small treats perfectly. it’s perfect enough that it doesn’t take up a lot of room in the pantry. I love the color of it
This is beautiful and of great quality. It was exactly what I was expecting.
The jar is adorable and actually holds a lot more treats than I expected. Super happy with this purchase!
It’s styling and it keeps treats fresh. What more could you want? I really like this. My dogs are fans of salmon jerky sticks. They fit perfectly.
Nice quality product, exceeded my expectations for the price.
Very attractive
Use this for our dog’s treats. It is a very attractive container and the lid seals very well.
Absolutely love this dog jar. Very pretty and modern looking.
I like that it is long enough to keep our dog’s bully sticks in.
Very cute little jar for the smaller treats I like to keep easily accessible. Has a nice seal to keep the lid secure too.
We have a new puppy and love having an attractive treat jar to keep on the counter.
pretty to look at and easy to clean.
Love this it looks super great on the counter. And I like how airtight it is. I’ve had several people ask me where I’ve gotten it because they think it’s adorable too
This is a cute treat jar.
Very pretty dog treat jar. It’s not that heavy so it can get a bit wobbly and fits a good number of treats. Lightens up my pet’s eating area very nicely.
I highly recommend it. My only regret is not buying more than one.