Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
These are great little mats to put peanut butter on for the dogs BUT they do not have any suction. My dogs lick them, pushing them across the room. I’m not sure if that is a bad thing really but I find them under couches.
Love this product. I have a ten year old dog with one tooth and she has such a hard time eating. When I place her chicken on the mat it is perfect for her. She can eat without me handing her each piece. She also loves to lick peanut butter off of the mat.
One day my dog just stopped eating off plates or from bowls. I had to switch to hand feeding wet food or letting her eat wet food off the floor. I got this and put her food on and she ate off it with no problem. I have a Shihtzu so maybe because these are raised in an area , maybe the food was easier to eat because of her short snout area. She loves licked peanut butter from it. She loves to lick. Be sure to get doggie safe peanut butter, not just any kind.
Super easy to clean, I just shake it in the soapy water and all left over food comes loose. I would buy again.
So glad I found this product! My mini dachshund hates having his nails clipped. I get nervous, he gets nervous and yips and tries to bite! A groomer asked me not to bring him back again. I smeared peanut butter on the Lickimat and set it before the little monster. I then clipped his nails, all of them, all the feet while he happily licked up peanut butter! Took the trauma and the drama right out of the equation! I wish I had found Lickimat sooner. Cleans up with some water and a brush.
Greatest ever!
I have a high energy dog that needs to be constantly active. He LOVES these mats.
I work a few tablespoons of wet food in the stress relief one and it keeps him occupied for 10 or 15 minutes and uses up a lot of nervous energy. When his tummy is upset from eating something in the yard, I feed him with the mat that has bigger spacing. That way, he gets his food but doesn’t gulp it down. It takes him 5-10 minutes to finish a portion. I wait and see how that settles, then feed him the same way again. These mats are also very easy to clean.
Trying to slow your dog’s eating time? Or find an activity to keep your dog engaged? Then this is an awesome item to have!
I’m overall really happy with this mat- but it could be even better! I absolutely love how much my dog enjoys this mat and it’s so easy to clean! However, it isn’t nearly as easy to suction to surfaces as I would like.
Love that I can put peanut butter on and keep my dog interested.
My dog is one of those anxious types that will just sit and lick the sofa for an hour if you let her. Smushed a couple tablespoons of peanut butter on this lickimat and she spent almost an hour licking it. She seemed very happy with it. Unfortunately, it’s almost impossible to scrub the stuck on food/peanut butter out of the corners.
I have a Shiba that loves to lick anything and thought this would be perfect for her. I immediately opened it and set it up for her, she stayed there relaxed licking for a long while, loved it. It was very easy to clean. I looked online and there are many snack recipe ideas.
I have a puppy who loves to run, jump, and play….. but sometimes I need a break from the energy. These have been the best for occupying her for a long period of time. The mat with the rounded points takes her longer to finish. It is also easier to clean.
I have two dogs with two very different personalities that both get something good from this product. My ever-anxious pittie has always licked to soothe herself. The tile, the rug, and especially her bed. She would lick her empty dish for 20 minutes after eating a meal. This lick mat is like a pacifier for her. We slap on a little peanut butter or canned pumpkin on it and she first licks to get the treat. But then she continues to lick the mat for a long time, which I can only believe soothes her. Our lab just likes it for the treats! It’s just a little more fun for him to have to work for it and it gives him something to do and be entertained by. Once the treat is gone, though, he’s over it and ignores it.
These are great! Not only do my two Goldens get a little treat, but it keeps them occupied for about 20 minutes. I’ve used fat free plain yogurt, peanut butter, and canned dog food on them. Love how easy it is to clean and that it’s safe to go in the dishwasher.
We loved it!Highly recommended!!
Must have for pet parents!
Our dog is a licker. She’s part nervous and part bored, and her default for both is licking anything she can before she gets caught. This seemed like a product fit exactly for her, and while I was hopeful, it exceeded my expectations within an hour of delivery. I’ve now owned two mats for approximately 45 minutes. I took time to wash, prep and smear some peanut butter (her choice of treats) on the first mat for a trial run. After setting it on the floor, her tongue hasn’t stopped trying to reach the last bits of peanut butter for 20 minutes straight, save one small break to look at the mat, as if puzzling how to get her tongue into every last corner. I can see she’ll be busy a while longer yet, and this has instantly resolved both boredom and licking at the same time in the exact method I had hoped for. I can’t wait to try the soothing mat during a nervous bought, but I have little doubt she’ll be just as engrossed.
Love these for my dogs. I give to them when I leave and my senior dog loves it. So does my young dog. They both get so tired they pass out.
These have been hit and miss. My dog wouldn’t use it at first. It helped a bit when I discovered my dog hates peanut butter, so I switched to cream cheese. Unfortunately, they don’t suction, so the dog is constantly flipping it over.
This liking mat kept my little dog busy and then he napped!
Amazing product. Keeps my dogs busy for a long time with minimal effort
This lick pad is great. It keeps my puppy busy for an hour when I spread Greek Yogurt on it. She loves the yogurt, it is a fun activity for her and the yogurt is healthy. The only problem is that my puppy then loves to chew on the pad so I need to keep an eye on what she is up to. I have recommended this to several others with dogs.
The product is good during dinner time. Keeps the dog busy and leaves family alone
The puppy loves this with peanut butter on it. It keeps her busy and she is tired after licking it!
My dogs are totally loving these mats. I did thin layers of peanut butter so that it was really in there and not above the tops of the nubbies. They were curious immediately. The mats kept them busy for a long time.
This is the best licks mat.
Opened it as soon as it arrived. Bella loved it. She is a 4 month old Lab full of energy. Kept her busy for some time. There are so many optional uses for this. I just tried with peanut butter. Will take another’s advice and mix in food and freeze. I just love this and so did Bella. P.S. be sure to supervise as this is not a chew toy! I will use it when I am trying to watch TV a bit and place it at my feet to keep her out of trouble.
We just got this about a week ago. The first time, my dog was super excited to lick for 10-15 minutes. The second and third time, it only kept her busy for a couple of minutes. And the one with the little nubs is a pain in the butt to clean–it should totally come with a special cleaning brush to get between those bristles!
I have a older female Yorkie who licks everything. They say it is calming to her. I received this today and both Yorkies love it and have spent quite some time licking off the doggy peanut butter I got. It took very little peanut butter which was nice too. She also has separation anxiety so I plan on giving this to her if we leave the house to clam her down and distract her. So far great product to keep your dog occupied.
The Lickimat definitely slows down the speed at which my Jack Russell puppy eats, which is why I bought it. DISLIKE: Handwash only!
This kept my pup busy for 30 while minutes! She LOVED it!
I loooooove this product! My dogs don’t really gobble their food, but I wanted something that would keep them entertained. Well , this is it! It took my older dog about 45 minutes to eat her meal (as opposed to 3-5 minutes). My puppy likes it too. I use it to feed meals, as treats, as a treat whenever I’m heading out the door….
My dogs love these lickimats.
Our 2 dogs love these! They would spend hours licking these if we let them.
I’m always trying to find ways to stimulate my huskies mind on top of his physical activity. He was on the first lickmat for 30 mins and I brought him the second for another 30 mins. He didn’t even finish the treats on it. He’s a fast eater and I use a maze bowl in order to slow down the eating. This lickmat he was surprisingly gentle with and enjoyed it. I’m definitely happy with my purchase. So the lickmat may definitely be used daily if not every other. I used half a tablespoon of almond butter on one and pumpkin on the other.