Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
My leather seats never looked so good without lots of hard work.
I don’t have anything to compare this to, but I love the results I’ve had with this product.
This leather repair gel worked great for my well-loved leather jacket.
I am very happy with the result.
I was convinced I had to toss my favorite leather cushions because they were flaking and cracking. But I didn’t a little research and I decided to try this out and it worked wonders! Yay!!! It just takes a steady hand and patience.
This product is great. I use it on leather couches, leather hand bags, leather coats. It brings them back to life and keeps the leather soft and supple.
Simply works
The gel does get the job done if your not expecting magic to happen.
It did worked on a genuine leather sofa. On the hunter boots to be honest it doesn’t do much.
I’m really glad I managed to find such a good stuff online
Great! Covered damaged leather nicely. Great follow up and assistance offered by seller.
It looks better than before. I tried and tried to match the color but knew what I was missing was red for my faux leather jacket that was peeling just under the collar. Finally, I decided to try adding red acrylic paint and it didn’t take long before I had almost exactly the color I needed. I will add a couple more layers and hope it doesn’t look too much like a repair. I couldn’t wear it the way it was so I figured I couldn’t ruin it any worse.
This is the best product for expensive leather furniture !
This product deserves a review. I was skeptical at first but I was desperate and needed to repair my sectional leather couch. I had a six inch rip from my dogs and it was a huge eye sore. I mixed the paint per the color chart and adjusted a bit to darken tone. The color chart is very easy to follow and accurate. I applied about three coats while allowing drying time in between and am amazed at the results. I’ve had family and friends over and they can’t even tell I’ve repaired it! This product saved me from buying a new sectional. I’ve attached a pic of what the repair looks like, you can still tell but only if your looking for it, the adhesion is very good and it has prevented the rip from spreading. Lovin’ the results!
I should have taken a before photo so I could show the difference but I didn’t. We had one big tear in our “pleather” sofa as well as many scratches and small holes. Most were made by our cat walking on the couch and her nails just made little pin holes. The tear was about the size of a quarter and was caused by a bug spray coming in contact with the couch and delaminating it. I have to say, this product does a better job fixing large holes/tears than small.
Our couch is chocolate so I used the black. I also did’t need the patch material. Applied one coat, gave about an hour to dry then reapplied. You can’t see the big hole unless you look for it. so much better than before.
I used this leather repair kit to repair a set of leather stools that were in horrible shape. The product worked great! However, there was not enough product to complete my repair.
I think this is an excellent product for small leather repairs. I would love it if the company sold larger tubes of individual colors but as of this writing they do not. I have also have leather chairs to repair.
I’m including the before and after photo of one of my stools.
Works very well, I applied this to an old leather sofa and it restored it well.
Husband didn’t care for leather recliner and both cracking and rubbing off of color happened over time. Decided to try this repair kit and am happy with results. As other reviewers have mentioned customer support is super! Applying my mixture using a cotton ball slightly dampened with alcohol worked best for me. This is especially true when covering an area that has no cracks but has faded or rubbed off color.
I have a cheap-ish leather chair that, after quite a bit of use, started to really fall apart. It developed large cracks and wear-areas in which the outer layer of leather was peeling off. My husband started asking whether I could glue fabric over the holes or even cover them with contact paper…ugg! So I started to research and found this gel. Simply put – no need in contact paper!
This worked great! I have a cat that scratches all over my leather sofa. I couldn’t really fix the scratches with this because there are so many, however, you can’t see them anymore! One thing that helped was using an old rag and rubbing the product on in large circular motions. It covered the scratches and blended better than the brush or spatula.
Exactly what I needed!!
Very easy to use! thanks
If you do your prep work and take your time this product works great. I have even a bit leftover to touch things up later if I’ll need to.
Worked well to fix small crack in my leather car seat and a large tear in my vinyl arm rest. Holding up well after 30 days. Wish the bottle was bigger.
Very good, i think i will buy again, white one too.
Easy to use on leather seats.
This product works fine to fix small areas. Will update in a few weeks to how well it holds up.
It’s a pretty simple concept to use. Comes with all the proper tools and lots of colors to mix to make your own seat color. It seemed to be hard to find my seat color but I got it as close as possible. The instructions say it will take a few coats and that’s very true I think I got to 3 coats before it was good enough for me.
I enjoy finding old leather goods and bringing life back to them. Don’t let good leather go to waste!
Highly recommend to renew leather!
Best money I’ve spent in months. I’ve used this product on an old couch and new chairs. It made the couch look good again.
nice product, thanks!
The black matched my one year old black leather jacket. It was easy to apply, but don’t know about the durability yet.
No issues I love repair gel.
Just what I need for my upcycling project. thank you!!
Thanks for it!