Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
1-3 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Awesome cup!
These cups were amazing. The couple we bought loved them. Will be ordering more. This time for us.
I was looking for a nice sized wooden cup for an anniversary gift. This was perfect and just the right size for a glass of wine. But I thought the color would be brighter.
Lovely! I use them for both tea and sake. And the kids steal them to drink whatever they are drinking (hopefully not my sake!).
This mug was purchased as a gift, they are beautiful and the recipients absolutely love them!
LOVE this cup. We bought 20 for when we have events & workshops we do. These are beautifully made, the natural patterns in the wood look great. They are very consistent too in their shape for being natural – none were off. They’re perfect for a medium cup of tea or chai. Every time we pull them out people love them. They feel really special and ceremonial. Just don’t put them in the dishwasher! My husband put a few in our dishwasher by accident and the heat slightly split the top of one (still usable though). So you’ll need to wash them by hand.
They have a beautiful finish and were made very nice. A little smaller than I expected but that was because of my lack of measuring.
Sorry I don’t have a picture, the cups are perfect size, great material durable and worth the money.
I was looking for a wooden cup that fit in my hand but that was made well. There’s no kinks in the wood and fits snuggly in my hand. Definitely recommend to anyone who drinks wine but doesn’t want to stand their glasses or goblets, etc.
I bought several for my early learning environment to replace plastic dishes. We love them!. The cups are beautiful as well as durable & wash (by hand) nicely. I would certainly recommend these wonderful cups!
I brought several of these cups for my classroom. My students looooooooove them…I do toooo very much!!!!!
Beautiful. My only complaint is that you can’t put them in the dishwasher, but that goes for any product like this (unless I misunderstood and you actually can). They look so nice that it’s actually fun to drink out of them.
These are simply awesome in every way. I purchased the Ly Bamboo Mug to use for serving my nordic-style spiced lime rum grog which is best served hot during the winter months. I could not be more pleased, especially having tried various other ceramic and metal cups.