Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I love these bracelets, especially the concept of it. My partner realized her magnet was gone, it’s only downfall of this bracelet it can come off…but I still ordered another, this time we plan to put a tape over the magnet when we’re apart that we won’t lose it.
My boyfriend loved it I completely suggested getting this for your loved one
These are the perfect gift and they are such great quality!!! I got them for my boyfriend and I and I absolutely love them!
Very good bracelets, got them for me and my girlfriend, she loves it and they look nice too, and add a little spice to holding hands.
Love it. Item as described. It met my expectations.
Arrived on time. Simple but good. Magnetic clasp appears to be strong which is not always the case with these types of clasp. Longer than realised and therefore had to tie a couple of knots but looks good and son loves it.
Such a cute simple couple bracelet. The size is adjustable and it’s super comfy. I even swim with it on and have no issues. It does stick to everything magnetic, but I find it kinda fun!
I’m super excited to give my wife this for Christmas. It comes with a nice bag and gift card. I put mine on and it fits nicely, its adjustable for any wrist and looks awesome. The Magnet is nice and strong, its not going to stick you to any fridge or anything but looks like it will connect right up to it peer when close, which is exactly what I was hoping.
It looks good. As a large size, I hope this bracelet will fit-big enough, indeed, I can remove the link, but the bracelet is not tight. I noticed that the constant wrist pain has improved. Nothing can reverse the passage of time, but it can relieve symptoms well.
Cute bracelet, good price.
Recommend!! Works wonderfully. Me and my girlfriend absolutely love them.
Surprised a friend with this on his birthday. The magnets are strong and it is a great meaningful inexpensive gift. Recommended!
Very well made! Super cute and is adjustable to fit. Really liked it
Love the product me and my boyfriend live for from each other so it’s just a reminder of him .
Super cute. Easy to make bigger or smaller
It is a good product but, the magnet is not that strong and the second day I had it my boyfriends magnet fell out. we superglued it and it was fine and also after we did that the magnet was stronger
excellent! Quality as the description. Everyone is happy. Recommend!
Magnet is strong. Bracelet is good quality. The paint inside arrived faded already. Shipped really fast. Comes untied easily and can be difficult to take on and off.
I love these bracelets, especially the concept of it. My partner realized her magnet was gone, it’s only downfall of this bracelet it can come off…but I still ordered another, this time we plan to put a tape over the magnet when we’re apart that we won’t lose it.
They came out so well and I’m excited to give it to my gf
Great bracelets for the price! In such a beautiful box. Very pretty. Good quality products and excellent customer service should be acknowledged. Had on a few weeks now and still look as good as the day we put them on.Bought it as a gift for my bf and I and he loves it. Thank you so much for a superb gift- I am one happy customer and will purchase with you again soon.
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Just as described and arrived on time
Purchased for my sixteen-year-old daughter and she absolutely loves them. They fit perfectly and go with anything.
excellent product! no problems with delivery. color is exactly that I needed. thank you 🙂
My daughter bought it for me.I was pleasantly surprised with the quality and the sterling silver charm so cute. The start of a great jewelry collection!
Very sweet product that nearly brought my boyfriend to tears. The knots could be a little stronger, though–one of mine came undone on the first wear.
Loved the idea of the bracelet. The magnet did catch on something and fell off, so you will need to be careful.
The overall quality is fine but the durability and strength of the material is somewhat of a concern as I only had this a short time before it became somewhat flimsy leading to my not wanting to wear it for fear of it breaking.
I purchased these beautiful pieces for my girl for her birthday,It arrived on time, and look just as it is pictured. She wears it every day. She gets many compliments and I just love it so much.
Very suitable for my favorite person. It maintains and represents our feelings for many years. Although we are located in different places, we never seem to be separated.
I absolutely love these. One of the knots did end up coming undone when I tried to tighten it onto my wrist but I was able to fix it. Would definitely order again.
Honestly love this purchase. they are super cute and comfy to wear the meaning behind them is even better and they connect when next to each other without having to do anything!!
It was a really cool idea but low quality, the magnet came off within a week, granted I was floating a river and doing all sorts of crazy stuff so I honestly wasn’t expecting it to hold up.
My BF and I love it as a cute reminder when we’re away. Highly recommend for long distance couples 🙂
My bracelet just came and my boyfriend love it, the quality is far more intense than I had imagined. and its rope seems to be well made and very comfortable. magnetic bracelets are the cool and cute. at this price, I’m going to buy another one.
Delivered in a beautiful box with a velvet bag for each, hubby loves his and the ladies one is very nice too, as for the medicinal claims will have to wait and see
Honestly love this purchase. they are super cute and comfy to wear the meaning behind them is even better and they connect when next to each other without having to do anything!!
A good quality bracelet…..bought it for my husband who really likes it. The clasp seems so soft that you might think it would fall off easily – but not at all! Very pleased 😊
It’s a Lovely bracelet
Very good product. Arrived quickly in the post, packaged beautifully. Came with two separate pull cord velvet bracelet bags and two of these lovely bracelets! Myself and my girlfriend loved these