Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Very cool, good thing, came in 8 days in m. Oh., convenient, i advise everyone.
Everything is intact, the quality of the product is excellent, I recommend!
Everything’s fine. Nice brush. Everything, as in the description. Yes, it is important that it does not stick on anything 🙂
Very fast delivery, thank you! The quality is excellent.
Good in quality, sensible. Came quickly. Just the toilet brush, nothing more.
It seemed more sanitary than in reality – not getting under the rim as well, as I want.
Had a need for a toilet brush and made a desicion to get this silicone one which is something new for me as I use to use a normal toilet brush. In comparison with normal brush, dirt does not easily sticks to silicone bristles. It doesn’t scratch the surface of the toilet, where I have noticed the normal brush was leaving scratches and also black marks. For cleaning purpose of silicone, i am using a toilet bleach and rinsing with water. Quick drying holder contains a lot of small gaps around perimeter which is good for ventilation and drying. The silicone head does not change its shape therefore will last for longer and need to be cleaned much less frequently.
Never had toilet brush like this, but was looking a long time on them and finally decided to buy. I’m using only for a few weeks, but I’m really pleased to have this brush in my toilet. Toilet brush is quite hard and cleaning perfectly toilet surface. Before I’ve needed to clean my toilet with old brush and chemicals 5-10 minute, but this brush just doing magic, couple of minutes and toilet look like new. I love the minimalism design, looks awesome in toilet. Comes in well packed box
Toilet brush is nicely designed, easy to use. Easy to clean toilet and stains does not stay on the brush itself. There is a gap on the container what allows exceed water to dry, brush does not stay wet, always keeps dry. Toilet brush you can easily wash under the water. Looks strong and durable.
I have always used usual brushes before, water is constantly dripping from them onto the floor, onto the toilet and near the brush. I decided to try a silicone toilet brush and the result surprised me. water does not linger on it, does not spray, is dry and clean around. I advise.
I firstly use silicon toilet brush. Really to nice clean and no smell. On bottom have holes, so toilet brush always is dry. Looks good in my small toilet
We bought the second such toilet (for the second toilet), it does not pour anything on it, it is not dirty, the most hygienic thing. Washes as usual. Good thing, no complaints. It is very convenient to hang on the wall-attached to a double-sided tape in the kit (very tightly) on a separate mount, the brush with the stand can be removed if necessary.
Corresponds to the description. Quality is good. Arrived very quickly.
Came very quickly, corresponds to the description, liked, in the bowl from below holes, did not understand why, will not drops on the floor flow, it is not clear. So everything is reliable and firmly at first glance, took mainly because of the silicone brush.
Absolutely great silicone toilet brush.I was surprised to receive a pair of gloves as a gift. Looks very stylish, designed in white mate color. Old one gone in a bin straight away. Very easy to wash under the water. I’ll recommend to everyone.
This toilet brush is exactly what I needed. Nothing dirty sticks to it and the water you rinse it with evaporates so there’s no odor or bacteria hanging around. It’s tough and you won’t have to buy a new for a long long time.
Quickly arrived, everything is fine
I was a bit sceptic when i was buying this silicone toilet brush! But I said why not give it a try? Cause i have a lots of silicone stuff like soup spoon and baking trays and i like them! So when it arrived and I’ve tried it my previous one went straight away to the bin! It’s so easy to clean, all you need is water. Done! The handle is made from 2 pieces so you can buy a spare bristle and change it when you need! But I don’t think you’ll need one in the next 10 years :)) And excuse my language but the p*o doesn’t stick to the brush!!! And cause the holder is having a clever construction the brush is always dry! Super! Is a space-saver one and it will look nice in any bathroom!!!
Recommend store and product
Very good brush, its money is worth!!!))) very satisfied, for a long time i was looking for this!!))) thank you, i advise you to advise both the store and the goods!!! sent quickly, came quickly!!)) looks very stylish and expensive, as the time will show!!! plastic and the brush itself does not smell, took with fastening To the wall
That said, it dries quickly and the stand doesn’t collect water. It’s sturdy. Just a brush itself is very small.
Toilet brush is excellent, looks like in the picture, there is no smell, long handle, which is very convenient.
Thank you
Very cool! Looks clear and stylish!
Product complies with the description, and quality OK. Good packing. Serious store
Delivery is fast, everything came whole. The photo did not do, it looks like in all previous orders.
Very good brush, i recommend to everyone
Very cute brush, comfortable, copes with its task, i recommend
The brush is of excellent quality. Looks stylish and expensive. I recommend the product and the store.
Delivery is fast, all intact and safe. Nice silicone bristles, the holder is plastic.
Came a little crumpled packaging, but everything is whole. All as described above.
Had mine for few weeks pleased with it does what it says on the tin
Fast delivery. Thank you.