Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Such a life saver for me and my disobedient cat. The carpets are all clean now!
Would’ve given it 5 stars if it actually removed the smell completely.
Amazing! If I could give this 6 stars I would. I’m a pup sitter and also a clean freak (contradiction? Maybe?). I’ve been using harsh smelling sprays to eliminate odors and remove the enzymes that attract new pups to pee in the same spot. This smells sooo good, fresh not harsh- seriously like something from the spa. So with it smelling so good I was sceptical. After cleaning a spot with vinegar, baking soda, and another type of cleaner …. This is the only thing that worked! I’m sold!
So I only bought this stuff because one of my cats decided to pee on my memory foam bed mattress. And stupid ‘ol me didn’t have a protector on it. By the time I got this stuff the urine had set in for a few days and reeked to high heaven. So I drenched down the stain and let it sit for a few hours. A couple hours later I went to check it out. Took a nice whiff of the area, still smelled a little cat urine, but I think that’s because I didn’t cover the whole area. So I sprayed some more down and came back again a few hours later and the stain AND the smell were completely gone.
Will re-purchase it if needed, such a good product.
Maybe the stain I tried it on is too old, but it didn’t fully come off. Will try when the next time an accident happens.
The Hound is house trained but like many seniors he can’t hold pee as well as he used to. So…. if we are gone a bit too long we may have a puddle of pee to clean up. No carpet in our home (tile) but we still spray Out on the spot and let it sit a bit before blotting it up. He has occasional pancreatitis and we have occasional vomit to clean up. Finish with a spray of Out. Helps with smells.
Bought for helping remove odor causing bacteria and smell from armpit area of shirts. This product was recommended by the makers of the new natural deodorant product i am trying. Seems to work very well for this purpose. Just sprayed on clothes and let sit up to 15 minutes before washing.