Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
A+++
Item as described! My husband loves it! Fast shipping! A++++
Haven’t used yet
Better quality than the older version. The new power on push button works much better than the older “twist to power on”.
Bought three for the adult men in my life. They are a big hit!
Does the job, is light and easy to handle. Durable.
This product is one of a kind, great packaging, It works really well unlike the cheaps other trimmers you find across the internet. I recommend ! 🙂
Much easier to use than clippers or scissors. These are the same ones his barber uses and for the price, if they don’t last long, it’s easy and cheap to replace.
Pretty cheap price for the product you get. Looks great quality and does the job very well. 5 stars
It came quickly. Everything is whole and works fine.
The package came in excellent package! The box is not crumpled, the complete set is complete! Thank you very much to the store! In the work did not check yet! If I have time, then I will add a tip!
This was for my Son-In-Law’s birthday and he loves it. Everything works fine. Thank you!
It was very fast delivery excellent purchase
Men or woman. Great!
I am a woman and use this all the time! Use it on my nose, eyebrows and face, sometimes my arms and legs if in a hurry. Not a fan of Brett Favre and I live in WI and huge Packer fan, lol but have gone through 3 of these, it’s awesome. My husband uses his own as well – they’re so cheap but work so well, worth every penny!! Go for it!!!
I have used the older version for 5 years. The older version was good, the newer version is better. Get one if you need to trim hair, ears, neck, works as advertized.
Somebody bought me one of these about 10 years ago and the only reason I had to replace it was because I dropped it and it broke. Yes, the product was that reliable for that long. With this trimmer you know what you’re getting so don’t be distracted by spending more money on tricky looking things you don’t really need.
So glad I purchased this item for my husband. It works really well and he is very happy with it. This is one of those products that you will go back and order more of once you see how well it works.
Excellent product better than the one I have had for five years and finally got dull. Bought two just in case could not find again because I love this thing best ever. The light makes it worth twice as much.
It came quickly. Everything is ok and works fine.
Super easy to use, just push the button. I use it probably once a week or less and have had it for almost 2 years and have never had to replace the battery.
Love this thing for unwanted facial hair! Easily keep that moustache and chin hair at bay.
My husband was “thrilled” (yeah, right) when I presented this to him. However, after using it, he has admitted that having a nice neat nose and couple of hairless ear holes is worth the couple of minutes of personal maintence he has to endure.
I bought it for trimming ear hairs. (Yeah, getting old is weird.) Anyway, this is a good design that safely cuts hairs very low. You could probably use it in intimate areas as well. It’s also good for the back of the neck, between haircuts — and if you’re gentle, it will not irritate the skin like a beard trimmer. (I use the standard attachment for that area, not the wider attachment with the sideways trimming blades.) For nose hair, I prefer the kind of trimmer that has a round tip, but this trimmer is gentle enough for that as well. I like the fact that you can rinse this trimmer. It has pass-through channels on the back for water to carry out hairs and whatever. Be sure to rinse it after every use.
I’ve been through a few of these, the cheaper ones admittedly. They have all broke within a few weeks or a month. I’ve been using this one for awhile now and it’s still going strong. It seems as it’s realy built to last awhile. I like the fact you can use different attachments on it easily and he fact it has two guards for the trimmers. I have crazy eyebrows so I was happy with that! My only little complaint is it seems like you have to force the guard onto the unit as it doesn’t go on easily. But thats a minor inconvenience overall I’m extremely happy with it. It cuts very well better then other units I’ve tried and I like how much bigger it is, it makes it easier to hold.
The men in my family may not have much hair on our chests, but we make up for it with hair in our noses and ears. Not a pretty sight, but I know a lot about clippers. This is the first clipper that actually works. I’ve primarily used the rotating cylinder kind, and they remove some hair at the front, but it grows back quickly. The narrow nose on this one gets all the way in, and can get closer to the skin because the cutting blade is on the side. Similarly, it’s more effective in the ears, and can eliminate short hairs. All this means that you don’t have to clip your nose as frequently. I gave these to my brothers, a brother-in-law, and an old boss. After the laughter, they all reported that this clipper works well. I feel like a shill for the product, but I paid full price for five of these and they work well. My brother’s new wife is especially grateful!
Good
I love the order thank you!
Thanks
Very strong & sturdy. I originally bought it for my husband. Long lasting, I went back an ordered 2 more just in case or to give as stocking stuffers
The best trimmer I could find after trying various
Very good, arrived in time
This is my 2nd one. I used it for my kids when I cut their hair. It is very handy and useful and price is good.
Great tool for a bad nose hair day. In fact, the best tool I’ve discovered for trimming hair in the nostrils.
This is my 2nd one. I used it for my kids when I cut their hair. It is very handy and useful and price is good.
This is one of the best micro trimmers I have found
Ease of use. Does not pinch or pull your hair doing shaving. Great for traveling. Great price.
Perfect !
My husband loves this
The packaging is not the best, but nothing broke, it seems to work pretty well
Recommend
All good.
So glad I purchased this item for my husband. It works really well and he is very happy with it. This is one of those products that you will go back and order more of once you see how well it works.
Ease of use. Does not pinch or pull your hair doing shaving. Great for traveling. Great price.
Owned 4 and will buy it again. Name it and it trims it….works
Excellent Trimmer.. Very fast shipping. thx
This is so nice. Many years ago I bought one. I finally replaced it. I was worried my old one would stop working. The new one is just as nice. Good buy.
Everything came, everything works. Thank you very much!