Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
1-3 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
My boy Cooper often stays home alone cuz my husband and I work like 24/7 and this toy at least makes him a little bit happier while we are far from home
Have had the SodaPup for a week now and our year-old Boykin Spaniel loves it.
It says in the description this toy is 9 inches long. It’s barely 6. I bought it for my St. Bernard, but can’t give it to him because he’d swallow it whole. Would be fine for a smaller breed.
My 10-month-old corgi tries to absolutely destroy every toy he gets–even ones that claim to be extremely durable. I purchased the soda can, the hot dog, and the gingerbread for him for Christmas because I felt sad he had almost no toys remaining. The toys are holding up very well, and he is obsessed with the hot dog and gingerbread man, they keep his attention for a very long time. Definitely satisfied with my purchase and will be a repeat customer.
My dog really liked this toy, probably because it is not monochrome, but colorful, it is rather hard, but chewable, and durable. Recommend
Christmas present for the pup and she still has it middle of April. She is a heavy chewer so this is well made.
My 6 old Border Collie Lab Mix can go through toys faster than Grant went through Richmond. This toy he loves and is durable
Correct information, same as the picture, quick delivery
My GSD was too hard on it and the toy is worn out already, still I give 4 points because there hasn’t ever been a toy he didn’t destroy
Too hard plastic to chew for my dog
Has lasted with our extreme chewers, Australian Shepard & Yellow Lab
We thought it was such a cute toy but weren’t sure at first because it was next to all the other toys with such high reviews and this one had less, but we took a chance and it completely paid off. When we are in our front yard and our dog Max is out playing with this toy we constantly get compliments about how cute it is. *****
I ordered this hotdog because it said for tough chewers. I have a 1-year-old Lab Mix and he destroys his toys. We have had this hotdog for almost a week and it is still holding strong. There are a lot of teeth marks in it. It reminds me of a Nylon toy. I would recommend this for the extreme chewer.
Super nice!
My girl was bored eith it after a month
I have the ultimate aggressive shooter and this is the only toy that has lasted. It’s lightweight durable easy to see. And my dog actually likes to take it and throw it in the air.
Great chew toy! Very durable. I highly recommend.
My bulldog Ronny loves it! Will definitely purchase more toys from this shop!
Grandma saw a write up of this chew in a magazine (People maybe, I don’t know actually which one) and absolutely made the best Christmas presents ever! We have two fussy spoiled babies and they are still chewing on them. it has been like 5 months and it is still going, so well done!!!! That’s their ne FAV go-to chew! Thank you so very much for carrying this chew toy . We have forwarded many customers to your site, recommended this toy to all our friends and family who also have chewer dogs! So amazing! We will be ordering more toys from you in the future, for sure.
Great toy for chew monsters! ahhhah
Unfortunately, my dog was not captured with it after the first 5 minutes. He loves it!!!
We have 2 German Shepherds, one being trained in bite work and narcotics detection. These are absolute destroyers of toys… these are the only toys that can stand up to them!
Way too hard of plastic, worried my dog will break a tooth. Love all your other products though.
Our dog loves this toy, every toy we buy her goes to waste. This is the perfect toy for our super chewer!
Pretty durable hot dog, and is entertaining, surprisingly, keeps my Lab busy at least for half an hour, nice for people who have to leave their pets for long
This handy little thing keeps my destruct-o pup occupied for hours. We’ve had it for a month or so and he still hasn’t ruined it!! (which in itself is amazing.) definitely worth its cost!!!
It is not the first time we order SodaPup toys, they never let us down. My dog fell in love with this one at first sight!
nothing to dislike at this point. My dog likes to play with it
Delivered fast and looks great as in the photo, the size is just fine for my Golden Retriever!
My bulldog is an extreme chewer. Nylon toys are the only ones that have a chance at lasting a good while. I was happy to find SodaPup as another nylon toy option. I ordered a handful and all of them have been a hit! Completely entertained!! Chew, chew, chew! Order processing and shipment were quick, which was awesome! We’ll be back for more!
My dog loves this! He is picky about toys so it is great when I find ones that he likes. Very durable!
Me and my Lab love SodaPup toys but this is unfortunately not their best one, he chewed on this hotdog like regiously as he alwaus does. All SodaPup toys have held super well, but this one is almost destroyed. Please, make it better, SodaPup, we love your products
My corgi Sunny is in love with this hot dog! She won’t stop chewing on it. Very good toy!
Pretty good
I thought this toy was adorable, but it doesn’t really matter what I think. My 3month old golden retriever pup absolutely LOVES this toy. Well done Sodapup!