Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Just got this one very recently, but hoping it to be very useful in the kitchen
This opener has made life so much better for me. This tool is so easy to use and has made it possible for me to continue living independently without having to ask friends and relatives to “pre-open” things for me since I’ve got arthritis in both hands. It’s given me great peace of mind knowing I can open things as needed now.
the grip is very good
Wow! I can open a soda pop bottle with this tool!
Very handy, works well and easy to store.
Awesome multi-use kitchen tool. I’ll be giving these as gifts!
It’s sturdy and well-made but still requires strength to open all the containers. Not for the weakest hands. But when you get used to it – perfect for practically any lid.
Very well-made, looks like it will outlive me
Strong grip and comfortable handles
Must-have if you have a tiny kitchen and not enough space for tools.
I mainly got it to open the jelly jars after they become too sticky and kinda glued together. But it might be used for like a hinderd different things, and I like it.
This tool is pretty amazing! I use it constantly!! It made breaking down boxes with glued flaps super easy and pain free, it’s fast and easy to open bags, you can open all kinds of jars and bottles, etc. Good purchase.
I always have trouble opening pop-top cans and twisting caps that have the stupid security seal on it, and I used bottle opener or knife on the. And I don’t have much space in the kitchen, so wanted something small and multi-functional. And I found it. The opener seems durable and super easy to clean. It’s a dream come true for me.
Very useful. It simply did not work for me – my hands are too weak even with the tool. But I kept it because it is a well made product and my husband can use it as usual. Perfect for a Gatorade bottle.
Haven’t figured out all the uses yet but like it so far.
Work well
As I suffer from arthritis in my hands this product is perfect for opening all sorts of lidded items. Can’t do without it!
Excellent product, good value for the money.
These are great for saving your nails – almost everything might be opened quick and easy!
Saves my hands!! Love it!!
Good job , thank you
Fairly easy to use
Seems as though diet Pepsi is starting to change their bottles, they are extremely difficult to open! Found this little gadget and boy it is a lifesaver!
This product does exactly what it says it will.
It’s a good addition to your kitchen
Really nice tools and well-made.
Some printed instruction would be helpful, to make clear all the ways that these openers may be used. Other than that, it’s okay.
It’s not suitable for really big lids, like oversize mason jars. I managed to open the pliers very wide, but then it wasn’t powerful enough to unscrew the lid.
Extremely sturdy and durable.
Very quick devlivery. Well-made heavy duty tool.
It’s very useful for any kitchen
Nice tool and good service!
Recommend
Got it quick, packed well, no complaints
Simple and useful, well worth the price
Makes opening everything a breeze!