Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
These bowls are used to feed Lucy her wet food. We have had them for about 4 months. We use them every day. They go in the dishwasher or are hand washed. They are sometimes knocked about in the sink with other dishes. I was concerned that the ears might get broken or chipped, but that has not happened. I just ordered 2 more to have extras. We have no chips, scratches or issues.
And, they are very cute.
These are just adorable, but I have two large cats and these are very small. I use the white for water, but have to fill it about 3x a day. I’ll be getting something bigger for their water. When wet food gets left in them, they take a bit to wash clean. Not a big deal tho. I’m hoping actually the smaller dish will help them to lose some weight. They like to eat !!
I ordered this one for my little girl cat. I am very happy with both. The decal is not fading and holding up well. It is the perfect size and shape plus the dishes are just so stinking cute. No whisker fatigue for my babies.
My cats are in love! They both love eating from the dish. I was looking for a wide, shallow bowl that wouldn’t hit their whiskers when they tried to eat. (My cats are among the many who are sensitive and won’t eat from a dish that their whiskers touch. If you’d like more info, Google “whisker fatigue.”) I also wanted it to be small so that the food wouldn’t get old. With bigger bowls, I usually wind up tossing part of the dry food out since it gets old before they can eat it all. While I have to fill the bowls up quite often and some pet owners may find that irksome, I personally prefer it that way.One last possibly useful attribute: it says on the bottom that it’s dishwasher safe. I don’t have a dishwasher, so I can’t test that claim, but if it’s true, that’s awesome. Highly recommend it!
This little ceramic cat bowl is really pretty. It is well-made, heavy, colorful, and just what I wanted for our blue-eyed cat.
We were looking for a shallow bowl to introduce water to kittens. We discovered it is also the perfect size for wet food. It wasn’t too deep for them. We like that it is well made so that it will be hard to chip or break. If we need another dish for kittens we’ll buy a second one.
The bowl is as pictured, the ceramic is thick and sturdy, and the bowl is dishwasher and microwave safe.
This is a great, whimsical little ceramic bowl; good heavy make. Keep in mind, though, ceramic is ceramic, so if it gets accidentally kicked hard enough of course it will chip. But as ceramic goes, it’s very solid. But also realize it’s pretty small— the diameter is a tad smaller than my hand— so, if you have a thirsty cat, you’ll be refilling it often. But so far, it’s great for our kitten.
I purchased two of these for my new kitten, and she loves them! They are super cute and high quality, and their oval so that my kitty’s whiskers won’t touch the sides while she’s eating (apparently cats really hate that).
This is the perfect dish for indoor or outdoor kitties. The lipped edges keep the food from being pushed out. The material is great for kitties with allergies to plastic and other cheap materials. The design will keep your kitties safe from whisker fatigue. The size is just right. Left-overs wipe clean easily without undue scrubbing or hard to reach corners or edges. I’ve started switching out all of my bowls with this bowl.