Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
This toy is so cute. I bought it for my 10 week old mini-dashchund, Layla. I am glad it is smaller than what I thought, because Layla is tiny herself. When I unwrapped it, she was getting excited. I put it on the floor, she grabbed it and took off with it. Lol. She is enjoying it! Highly recommend this toy!
Super cute! My dog loved this toy. Only complaint is the hair on the tail made a mess and the dog ate it too.
Arrived as promised. The dog normally sits and watches for squirrels to chase; Since she got this for Christmas she plays with it constantly. The previous toys she has had have all been destroyed in a matter of days, either their squeakers stop working cause she has bitten through them or she has managed to break the stitching and pulled the stuffing out. So far this unit has not come apart and both squeakers are still working. I am very happy with this product and recommend it to any dog owner.
My dog loves the squeaker!
Of all the toys I have bought, she loves this squirrel!! She plays with it every night and it is still holding up. Great quality and looks so realistic.
Well made- good size. Nice quality.
My dog watches squirrels out the window all day so this toy makes her feel like she’s finally catching one.
Strong plushie
Super cute, but my dog has trouble working the squeaker.
I buy these squirrels all the time. My fur baby loves them and they stand up to his roughness.
Ava loves it.
Very cute
My 65-lb black lab LOVES this squirrel. It is definitively her favorite toy. Her play style: She’s tough on her toys and loves chewing and tug of war but she doesn’t generally intentionally destroy toys. We try not to do much tugging with this toy because she loves it so much but it’s surprisingly stood up to its share of strong tugs.
Gone within 3 days, but my dog sure had a blast with it
Love the size and the detail of the squirrel.
Quality is there and it looks like a real squirrel. The dogs love it!!
My dog loves this toy. At first I thought the Squirrel didn’t make a noise but after squeezing it all over I discovered it
This was a gift, but their dog loved it.
Very nice sized dog toy. Seems to be well made and it’s very cute! Looking forward to seeing our dog’s reaction when we give it to him
It was much larger the I thought, and only has one small squeaker inside.
My dog really like it could be more durable.
We have a Sicilian rescue cat (Gatto) named Salvo. He’s the only animal we’ve ever had that will catch stuffed toys mid-air. I bought a squirrel on our base and he LOVES it, and since that purchase they’ve not carried them again. So, like all good Gatto mommas I buy extra toys for when the first one gets trashed I have a replacement. I decided to order this replacement squirrel and at first Salvo wasn’t too sure because it sounds different, but in the end he loves it. He pounces on it to show the squirrel who’s in charge and will catch it in the air. So, if you have a badass Gatto buy the squirrel!
This is an awesome gift for your doggie! I purchased two
Cute little critter. Looks just like picture. It’s got good size too. Our doggo has an obsession with squirrels and loved his new toy right away. Unfortunately he is also an expert at finding the squeaker and pulling the stuffing out. The squirrel lasted a glorious 2hrs, but it was well worth it. I’d buy again for special occasions.
It’s a cute toy for our cat to grapple with, and we added a touch of catnip into its body and bushy tail to add to the enticement factor for her. It’s new, so we’re unsure of its “durability” or “longevity.” We’ve had this stuffed squirrel for only a short while, but the quality appears to be outstanding!
The pupper girl always destroys her toys. This one has lasted quite a while compared to the others. I don’t see this falling apart for a while. I believe we may get a year or more out of it. Well worth the price!
Dog liked it
He is the new favorite of our two dogs. One makes off with him when the other is not looking. So far he is holding up well with two large dogs, one of whom can dissect anything to remove the squeaker.
Well-made and cute.
6-month update: See pictures for the only damage to the toy so far. Note the tail is the place my girl tends to offer me to grab. She also gnaws on that area and the ears. The one ear has fur missing now. Eyes are still good to go as they are stitched rather than separate plastic eyes. However, for 6 months of dog abuse, I’d say the toy is holding up quite well. I feel I’ll get close to a year out of it maybe a bit more or less.
Our Husky absolutely loves this! We’ve purchased two and this is the only toy he has been able to keep “alive” for more than a week. His first one has a hole but is about 3 months old. Great product and great toy!!
My dog, an 18-month old Lab and a VERY heavy chewer, got his teeth on this squirrel 3 days ago. He has removed the tail, the top of the head, and all the stuffing. He still loves it–carries it around, chews on it and throws it in the air. The body survives, and it may well last a while. None of the main seams have come apart and the material is very sturdy. It is far superior to anything else I have purchased, has a squeaker, and that is why I give it five stars. If it lasts three months, it is worth the price. My calendar is marked. I’ll check back with the three-month report.
I could not believe I was purchasing such an expensive stuffed toy for my large 14 month puppy who shreds everything in seconds!!! The day it arrived I thought I’d see my money shredded in minutes!! Here we are a few weeks later and she was only able to pull off the tail!! This is the most durable stuffed toy I have seen! Worth the extra money for a toy that will last!!
Wish it was a bit bigger