Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Ping pong! In a small apartment, your dining room table can do many things, even play ping pong. Better than video games!
Perfect replacement of the original. Suggest removing it after using it outdoors away from the sun or it will deteriorate faster over time.
Used this at my daughter’s with grandchildren on small table and had a great time. Bought it for my other grandson.. age 11 to use in basement with table there. Works great on various size tables. Great quality
We have a soft pine table and it clips on without denting or causing any damage. I am highly satisfied with this purchase.
I had to purchase a new net as my kids lost the plastic tighteners of the original net. The cost of this net is much lower so I decided purchase it, instead of reordering the original table tennis net. It was very easy to install (literally few seconds) and was %100 compatible with the table we had.
Very sturdy and easy to set up. Worth the price.
Bought this for my daughter’s birthday during quarantine.
It has been the best money I have spent in 2 months. I would absolutely recommend it.
This was exactly what we needed for our outdoor ping pong table. The sun does a number on these nets, and this is a good quality replacement.
Turn dining table into ping pong table during quarantine. My son loves playing ping pong and has been asking for ping pong table. This turns our barely used formal dining table/room into a fun and usable place. My son has been playing ping pong every day with my husband and my Dad. The whole family enjoys playing while in quarantine. This is the best money I have ever spent!
Been using this on our picnic table during nice weather and on kitchen tables. Perfect during these times where you are locked inside more.
Love this for teenagers, they can set it up anywhere/time and have a blast and be silly and then put it all away and out of site.
The rubbers are thick and good quality, but the back rubber started to peel off on the edge after 3 days for both rackets we started using. They didn’t continue to peel off more, so it doesn’t affect usage. I am not sure if that’s normal – but wish it was more sturdy.
Excellent product, practical of good size and although plastic looks durable
Love this net. Easy to use and very convenient. You can attach to almost any table.
Really happy with this set. Had lots of fun already and the high quality equipment looks like it will last a long time. 5* 👍
Easy to set up, great to have all pieces in one zippered bag, the grandchildren love it. The rubber padding on all four of the paddles has come loose at the edges after jus a few day a of use. Hoping the super glue I applied holds.
The retractable net is well built and fits nicely on our kitchen table. We live in a condo so we don’t have a lot of space for big game tables so this is a great compromise. Can also Put it on a picnic table at the park and had the best time with my 10 year old! We are excited to try other table surfaces. Easy set up, easy breakdown and all goes right back in its carrying case!
The net is great, easy to set up. The sticky layer of one of the paddles came off as we removed the plastic for the first time and they have a really strong chemical/plastic smell.
I purchased this item as a “family” Christmas gift. It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.
Great product, convenient storage although as of today we’ve only had for a week and one of the paddle skins is already peeling off!?
This net is easy to put on and get back to playing. We have our table outdoors (but under a roof) and the netting material should last a good while. It’s easy to tighten and I find the black (the color we got) works well with the orange table tennis balls.
This is perfect when sheltered in place for Coronavirus. It’s been so much fun and all of us have been playing with it daily. We highly recommend. It was so easy to set up, playing in under 60 seconds!! Thank you!
This is PERFECT. Totally adjusts to our dining room table, net is solid. Doesn’t look shabby, but also not top of the line. Paddles had plastic on;peeled off & surface is permanently sticky, so don’t touch it much. I think the paddles may have peel off layers? Kids love it. Excellent way to transform indoor table into fun.
I like how you can carry it around and how easy is to set up. The clamp fits any size thickness of table and the retractable net stretches 6 feet across the table. No regrets.
This is awesome since we don’t have room in house for a ping pong table you can take this anywhere and it will attach to most flat surfaces! Kids have really enjoyed it!! High quality and love how easy it is to operate. Years of fun.
Amazing fits on all kind of tables even used it on chairs to play different games!!
We all love this table tennis net, it was more expensive than some I have seen, but well worth the extra money. The net is of a good quality and all packs neatly away. I think we will have many years playing with this set as it really is well made. Children and adults had a brilliant time, we used a large pasting table as we played in the garden.
I love this , they can set it up anywhere/time,It is also stupidly easy to set up and take down, The length of the table tennis net can also be adjusted, which is very convenient，I like that the net can fit tables of different sizes.
This is a clever product, easy to use and put away, and replaces a broken table tennis net arrangement that always had a problem keeping constant tension on the net. This works great.
Quick, easy set up with the net. Fun and versatile and allows you to play just about anywhere. It’s the next best thing to actually owning a ping pong table.
Net is sturdy enough to play on any table with strong grip. Paddles are worth the price of this alone. good grip, plenty of spin for the price. The balls are rated as 3 * but they are like dollar store beer pong balls. Don’t misunderstand, I am happy with purchase, just need better balls. (story of my life)
This is an amazing game if you have a large dining table. The net has a padded clamp so cannot scratch the table. Great fun for any age!
This is simple, sturdy and works brilliantly. Super easy to set up
Everything about this set was solid and well made.
It was set up on our dining room table right after dinner.
Lots of fun.
This net is great! Hours of fun with the Grandchildren. Very good quality. I would recommend it for family fun. Great for all ages.