Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
1-3 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Love, love, love this product! From oven to table…Is attractive and practical. The lid doubles as a serving tray which is perfect for chips or bread etc!
Where have you been? A great addition to my kitchen. A great product, I’ll get a lot of use out of it.
Love this for our camping trips. Excellent for tailgating and pit lucks. Sturdy construction, well thought out product. Must have and definitely recommend this, over the competition.
Great product. Easy to use and makes transporting or putting leftovers away easy. With the foil pans less mess and easy cleanup.
This is really nice for carrying a dish to a church fellowship or family dinner.
I really enjoy participating in potlucks at work and I don’t enjoy trying to figure out what I’m supposed to put the food in.. those flimsy aluminum pans bend and usually leak and if I use my nice containers and casserole dishes sometimes they go missing or get broken. This is such a cool idea! As much as I love cooking, I don’t wanna present something I’ve spent some time on in an aluminum foil pan. They say don’t judge a book by its cover, but we all do it.. this product has such a tasteful design that allows me to disguise my disposable aluminum pans. You can pop out the pan when you’re finished to leave the leftovers behind and you don’t have to fuss with any clean up. It would be a great way to give a meal. I’m gonna get so much use out of this clever idea. I can definitely see myself purchasing these as gifts for all of the PTA moms I know.
This server is wonderful! The two in one function of the top being able to be used as a chip bowl makes it even more appealing. Great Find!
Great product, very sturdy
Wow, I was Impressed. I really love everything about this product. The sturdiness, how the handles hold the heat and it doesn’t hurt your fingers, the coloring even down to the packaging. I highly recommend this product. I will be buying some more as gifts.
The pan looks very sturdy and I’m very useful but I can’t open it with my arthritis hands it’s very difficult to get the foil pan out it needs to be easier to get it out
I waited to give a review until I used it a couple of times. Love it! Not only does it look pretty, it travels well and keeps my food warm. I found my Christmas gifts!!
Makes taking food a breeze. No wrestling with just a flimsy pan. I’m in love with this!!! Easy clean up.
This is such a great product! I love that it makes my food still look pretty without the crazy mess of my normal casserole dishes. Everyone needs one of these for parties and holidays.
Took to a cookout and it was so easy, and the lid kept my food safe.
Phenomenal product for entertaining and easy to clean and store. Very affordable price. Highly recommended. ❤️❤️❤️
Excellent product! Very sturdy and reusable. A great hostess gift.
Love this! About to buy for all my friends. Classy for taking items to events and I was able to leave my foil pan with dip behind. I loved that it was dual purpose and I could use the lid for crackers and chips with my dip. It traveled well, maintained product temperature, and was super sturdy. Well made and travels well. Definitely recommended.