Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I love this diffuser. It is top of class in both form and function and the Travel oil blend that accompanies it is one of my fast favorites. Highly recommend for anyone that is in the car a lot or works in different locations. I bounce between offices and use this whenever I’m not in my main office where my permanent diffusers are set up.
I love thus diffuser but I dont know why the water doesnt consume all of it, the diffuser doesn’t last ling if used unplug, but i really love that I can bring it anywhere but need to use powerbank for extended use
Not only is this stylish but a whole lotta fun to bring along during trips! 💚
I have cats so at home I use passive diffusion or roller bottles. Now I can diffuse when I’m driving around. I occasionally use while I’m taking a bath. I really really like the portability of this diffuser. It’s not going to fill up a large room with a scent but it works perfect in the car! I also like the travel blend that comes with it. It is a fresh scent and minty.
I received this as a gift and I use it almost daily. It’s great for a long commute to put an oil in that relaxes you from a long day at work.
I’ve had mine for a couple of weeks now. I love it. Haven’t had a chance to use in my vehicle yet but I like it near my computer and work station. I love the portable size as I can take it with me and am not attached to a cord. It’s a very pretty color. The Travel oil that came with it is very pleasant.
Overall it’s a great diffuser, but it’s bit pricey to not consider these things.
Just received this a week ago and I love the size, portability, and color of this diffuser. I’ve used it twice on my nightstand at night and set it on the 30 minutes continuous so that it would automatically shut off. Worked perfectly. I actually bought it to have for use in hotels and outside on our deck. Haven’t had the opportunity for either of those yet but so far so good. Also really like the Travel blend that came with it.
When my husband bought this for me for Mother’s Day he did so with a roll of the eye because he didn’t think I really needed another diffuser. However, while driving 9 hours in the car with two kids and a golden retriever he looked over at me and said, Wow, this diffuser is really a game changer! I never would have thought we would need one in the car. We both highly recommend!!
I ordered this diffuser for a long road trip that I had planned and it worked great during the long 12-hour drive. I only wished it held more water but it lasted when I used it intermittently. Before and after my trip, I have been using the diffuser on my desk while working remotely. I like that I can change the settings and that it blinks when the water is low. An added plus is that my desk has a USB port connected, so the diffuser is plugged in all day.
This disperses the scent more evenly and cleanly than the one I have been used. Oh oh oh This is really worth it really!
I purchased this travel diffuser for a trip. I absolutely love it. I love the carrying case with space for oils. It worked great in our car and we were able to use it in our hotel room when allergies kicked in. I now use it occasionally when someone in my home needs a little oil boost and don’t want to keep a diffuser in their room.
This diffuser is amazing. Looks great and actually fits my cup holders. The case is nice and sturdy, has two spots for your favorite oils. The lid locks nicely so no rattling or spilling
I fell in love with my Portable Diffuser in Rose Gold. Best travel buddy during a long drive.
This is the best portable diffuser ever! I use it everywhere in the house. And I love love love the interval options. And above all it is sooooo beautiful. Well done!!!
The design is beautiful and the amount of scent is just right. Perfect for the car or desk. If you are in the market for a portable, small space diffuser, this is it.
I love this diffuser! I use it all the time. It is so nice knowing I can (and being able to) simply pick it up and take with me. It’s great that I can use it while it is charging. Easy to travel with and easy to use. I like that it has different output options.
So, my girl (5 years old) gets car sick periodically. I thought diffusing might help. This has been excellent. The Travel oil that comes with it does seem to help. For a small diffuser, it really is quite effective and long-lasting. Thankful I finally got it!
I love everything about this diffuser. Easy to transport, excellent battery life, and fantastic output. I bought a second one for my husband to take offshore with him, and he raves about his as well.