Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
It is well made. Leather does not burn your hand, unlike a nylon leash, should your dog pull.
A great leash for a small dog.. The only reason I did not give it 5 is because I had one slightly thinner/squared cut and wish this was the same thickness.
This is a quality leather leash! It is especially nice for a little dog, and she can pretend she is a big dog
WORKS GOOD
Great value. I applied leather conditioner to the leash to soften it and it is perfect for my 22 lb shorty Jack Russell Terrier. We bought the round leather collar that was recommended and we are very happy with both items. Thank you!
Perfect training leash.
Perfect for my chihuahua. I prefer leather leads as nylon hurts and slips through my hands. I walk three dogs, each with a different weight, width, and manufacturer and this lead appears to have equivalent quality. It’s strong enough to hold up against my little Napoleon’s lunges at cars, birds, and leaves.
It’s a very good quality product. I bought one couple years ago, it’s still in a excellent condition, became very soft like real leather supposed to be. Needed second one and ordered it again now. Thanks for taking care of the business, seems quality doesn’t change. Hoping the dogs won’t chew through this leash. Great product for the price!! Very happy with this purchase and would highly recommend. Great quality!!
I have small dogs and prefer a leather lead (it’s easier on my hands). Most 6 ft. leather leashes are far too wide and heavy for dogs that weigh 6 and 11 pounds each, and a 4 ft. leash isn’t quite long enough. My old leash had lasted many years until the clasp finally broke, and I searched local stores for a replacement. I was very happy to find this one online. This excellent leash has been connecting us to our corgies for over a year. It is very sturdy, indeed.
Quality leash
This is a great leather leash. It was a little stiff at first, as all new leather is. But after putting a little oil on and working it with my hands it is supple soft and so comfortable in my hands. Many other reviewers have small dogs but I bought this for my Pug. It is black but wraps nicely around your hand. Most of the members of my dog club use this too and the majority of dogs are Pugs. I bought the Midlee Small Dog Leash leather collar to go with it. We look stylish!
Nice, strong, thin leash. Our dog trainer said that it is perfect for what we need and he pays much more for the ones he uses which are comparable.
Very nice leather. Good for a small dog but not sure I’d use it on anything over 30 lbs. seems to be good quality leather.
Very nice quality and easy to hold; i would say that for a smaller dog, the clasp is a bit heavy and may be too much, but overall it is a nice leash to own.
This is a nice, leather leash. I bought it before our new puppy arrived and it works as one would expect. I like that it’s leather, and it’s not bulky. 6 months later it’s still in great shape.
Perfect! The leather is really nice!
All I can say is ABSOLUTELY GORGEOUS! This is top quality soft leather, beautifully stitched and made. I had been searching at local pet stores and was very disappointed with quality and selection. I am so glad I found the matching collar and leash made by Middlee. It looks like I paid well over a hundred for it, that is how impressive the quality is. I own horses, and a great deal of equine tack and equipment, so I know excellent quality in leather when I see it. You will not find a more beautiful or higher quality lead anywhere out there.
Leash seems to be very good quality leather. A little stiff but it will soften with use and the price was much better than what I have seen around in stores.
Over time it gets soft and more supple. Great product. I’ve just purchased my second.
Very nice soft comfortable reach,, the clip is too big
Bought this leash to use on my Chihuahua who has chewed through the typical braided leashes. Thank you for a nice product that makes walking my furbaby much nicer. No more chewing on the leash…
This is exactly what I was looking for in a leash. It’s stylish and perfectly matches my doggos coat.
It looks and feels sturdy
Quality leather. Very flexible and simply pretty!
These are the only leashes I use! The more you use them, the softer they get. Thought it was time for a new one, although I’ll still use my old one!! Easy on your hands compared to nylon.
This is a perfect leash for my Jack Russell Terrier.
Works well.
Great for little dogs in obedience. If your dog pulls leash thru hands, warning, thin leather has hard edges and can abrade skin.
Very happy with this leash bought two of them for two dogs both were great good quality well-made exactly what I was looking for
Superior leather leash! Looks great and lasts forever! The only reason I ordered a new one is because I lost my old one!
Very good in material strength however dexterity and pliability is stiff a good leash with some oil or conditioning to soften the leather