Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I had to have this watermelon toy the minute I saw it! this toy is suuuuuper cute and fun! Please keep in mind, it may be a little big for your pooch. Even though she can’t really chew it, she still loves to play with it. She wrestles with it and pushes it around. It’s adorbs! Long story short, no regrets!!
Judging by the reviews the toy seems to be strong, but my pup teared it apart in just one week. I guess I need to buy something stronger for him, but I could tell it was fun for him while it lasted, could hear the squeaks all day long.
All I can say is this toy has not left my dogs side in months! It has held up surprisingly well! Most of his toys die within a few weeks… he has only managed a few small holes due to his unique ability to suck and gnaw on the ends. He is obsessed with this toy! He refuses to let anyone touch it!
Decided to post a review after some tests done by my dog. A month in and surprisingly still going strong. I have a cute Chihuahua who gets really aggressive when it comes to playtime, so we change the toys quite often. This is her first toy with a squeaker and she cannot be happier with it! Not sure about our family members on that one. Despite it being used for a while the squeaker does not get quieter. It is stitched well and does not get flimsy and thin with each wash. There are no dangerous parts, and the colors are vibrant even now.
This is a nice toy for medium size dogs. Expected it to be a bit smaller but my pup figured out how to play with it
This is the second toy from this maker I have bought and I LOVE them. More importantly so does Lola! They last forever and she gets so excited. The best part is that she hasn’t been able to tear it apart yet. I decided I was going to buy her a new one each month until she has them all 🙂
My dog dude is now very into watermelons
I gave this for a gift and the dog loved it. It is durable and fun.
Durable and fun for dogs
Best squeaker I’ve bought so far
Looks good as a decorative peace in my child’s bedroom. The baby likes playing with it too
Well-made toy, a good addition to the collection
So far happy with it. I love collecting interesting-looking toys for my dog, and this one fits right into the connection. I love the vibrant colors (I wish dogs could appreciate it) and the fact that it does not have any plastic parts stitched onto it so that it can’t be a choking hazard. It is my dog’s favourite toy now: he chews on it, drags it everywhere with him and even sleeps with it. We often have to take it on our car rides and as you can imagine it gets dirty real quick. But no worries – it washed nice and dries fast, so your pup doesn’t have to wait long for the toy.
Sewn nicely and looks great
Cutesy item for your pet
Our little Min Pin is rough on toys but this one is holding up great!! It seems to be very durable and has already lasted twice as long as others
Need more food-related toys from this supplier
It’s stuffed watermelon… that squeaks! My Pomchi pupper LOVES his stuffed watermelon toy! I think every dog should have one! It has squeakers in it and it’s pretty large (at least for my 7 pound dog). It seems to be made pretty well too. Any toy will get messed up eventually. It just all depends on how destructive/playful your pooch is. You can’t expect these things to last forever. My pup is 5 months old and still teething so he goes through toys like toilet paper. I’m not expecting this one to last more than a month, if I’m lucky. But it looks like it will give him lots of fun during that time. And that’s all that matters. I’m happy that he’s happy.
Very cute pillow.
Very cute larger than I thought but very cute.
This has been a durable toy for our pup. She’s not an aggressive type, but she does enjoy some tug of war and chewing.
Fun not only for pets, but also for babies. The colors are just what the babies need
Planning to buy another one, squeaks strong
This is my boy’s 2nd watermelon, he just cannot live without it. Although the colors have faded after several washes (not that it matters for the dog) he keeps enjoying it.
Amazing product
Looking good a few weeks later
My dog absolutely loved this toy, but she is a big dog. She carried it all over, squeaking it. The seams did not open, but her teeth eventually punched a hole in the back with the enthusiastic squeaking. Once there was hole, she unstuffed it. It’s amazing how much stuffing is in one of these toys!
Need more of these, my dogs keep fighting over it
My destructor pup has not tore this up. She loves this little squishy….
My dog loved it so much, that when she destroyed it (six months later) I just had to get her a replacement
My dog got a hold of it fast, now it’s her bestie
My dog loves this. It’s a great size for him.
Very cute and bright