Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Super soft, very squishy. Named Lord Byron. Great for cuddling.
Very nice and soft. Cute, soft, and kids love then!
I got mine just in time for my birthday. I love it. Totally recommend. I took de 60 cm one and its very big and soft.
This chubby blob seal pillow is sooooo cute and very soft touch. As good as the pictures！Wanna order a bigger one！
I got the wrong size. It’s smaller than what I ordered. Still cute though. now the favurite family pillow
I bought this item for my boyfriend’s birthday and he loved it.
The item was well packed but took a while to recover and take its final, fluffy shape.
Super cute! I have it to my best friend for Christmas and she loves it!
This is honestly one of the cutest stuffed animals I’ve ever seen.
My daughter loved it. She has quite the collection and she was very pleased with this seal!
My daughter loves it. So soft and the animals are all cute. It came on time and had no problem.
This is too cute. Big enough for a pillow but wish I ordered the bigger one. My son will love this sea lion.
This is the cutest thing. I bought this for myself for my 21st birthday cause corona virus has me doing some crazy stuff. I do not regret buying this big guy he is so soft I use him as an arm rest sometimes, I don’t really use him as a head pillow cause he is a bit too large for that.
It’s very cute. Really soft and looks just like the picture! Also the shipping to The Netherlands was really fast!
When I received this lil guy, he was wrapped up and vacuum sealed within a plastic prison with a look of pure fear on his face. After releasing him from his tiny prison, our lil guy INSTANTLY inflated into the happy blob that you see in the picture. Hes extremely soft and my fiance has made him her buddy for binge-watching Netflix. Would totally recommend 👍
The price of this item is a bit inflated… but I do love it. Plush seal is very soft and squishy… although I’d have preferred more stuffing. Overall I’m satisfied with my purchase.
The nose is too small, and in general the toy is good and pleasant
The plush toy is really cute! The 60 centimeter variant is probably the best! Super fluffy super cute!
This Seal is beautiful! It is comfortable to hug & to touch and well made. 10/10, recommend <3 Love it!
Product was okay. Face was a bit smudged as shown in other reviews. I couldn’t locate size dimensions when ordering and though a medium might be big enough for my cat but smaller than a standard pillow; I guessed wrong. The medium size, despite price difference, is smaller than a standard throw pillow.
I don’t know how they do it… This cutie is the softest, most snugglable, cuddly stuffed animal ever. My children love them.
Best thing ever. Took a few days to fully inflate, but the pictures are great to size. He’s adorable and his name is Felipe. 🙂 highly suggest!
Great Seal! Very funny! Executed very high quality, pleasant material, just super!
My boyfriend loves seals so when I saw this I just had to get it for him! It’s very soft, fluffy and squishable. However, based off the pictures I thought it was going to be a little bigger. Boyfriend still loves it though! He uses it as a travel pillow! Ha!
SO CUTE and SO SOFT! Arrived a bit earlier than it said it would which is awesome. I’m excited to give this to my friend. She’s gonna love it.
Worth every penny. The seal is so cute and squishy. It is one of those “mochi” feeling plush toys. I bought this as a present and will definitely order more from this store. Arrived in a cute pink package too! 10/10!
Awesome and cute. And it’s extremely soft. My sister will definitely love this as a gift.
So happy with this toy. Cute, huggable, soft, squishy, puffy! Use it as a pillow and will probably get another one for my office chair!
I got this for my son’s first birthday, and it is perfect!
Absolutely adorable seal. I’m very happy that I got it! Color may vary from lightish grey white or the color in the picture. I don’t mind because they are the same thing and it’s so cute. So squishy and soft!
Everything was perfect and expected besides the eyes. The eyes aren’t as great as in the picture but would definitely reccomend.
It’s so soft and fluffy. It’s totally worth the money you pay. I fell in love with it as soon as I opened the package. His name is Kissy)) He is super soft and cuddly which is awesome.
Very fast shipping. Cuddly came to me within 2 weeks, good price, great contact with the store. Plush toy is very soft and delicate, quite well made, I think it is perfect for a gift or for anyone. I really recommend it 🙂 .
His face is a little messed up but I think that adds to the charm. Would buy again 🙂