Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
AWESOME product. I saw this advertised online and really really wanted one for our new French Bulldog. Needless to say it came faster than the expected shipping date. And was well worth the wait.
Easy to clean/use and nice & large for big dogs. Great for food & water. Would be 5 star all around except for the rubber ring around the bottom.
We recently grew our family from one do to two and needed extras of everything to keep up. The puppy is about 10 lbs and our older dog is 15 lbs (aka both are small dogs). These bowls have more than enough space for their meals and will likely be enough for the puppy when he’s fully grown.
I got this to replace a shiny metal dog dish. I felt that my dog didn’t like his dish – either because of a metallic smell, absorbed smells, or because he could see his own face in it. This metal bowl doesn’t seem to give off, or retain odors like the old one, and so far he approaches it less suspiciously than the old bowl. It’s very easy to clean. I wish I had gotten a larger diameter. I could have used a couple of more inches across, like the old bowl.
These are GREAT! I adopted 13-week old littermates who were used to eating out of the same bowl. But a couple of weeks later, they were squabbling over that one bowl. These are non-skid and the bowls fit securely into the rubber bottom. Highly recommended for puppies or small-medium dogs.
Used this for first time and it worked great slowed the 10 week puppy down. This morning fed him again using the bowl . Next thing I knew he tipped it over and got all the food out.I was laughing so hard. I guess he is one smart pup certainly not the fault of the bowl.
We love these dog bowls!! Great design: the sturdy rubber mat holds the bowls in place and doesn’t slide on the floow – it keeps everything in place. We ordered one for our older dog who is missing some teeth and pushes his bowl around the floor and makes a mess of meals. This rubber mat doesn’t slide and keeps the bowls secure.
So the backyard birds love to drink from the dog water bowls so I got them their own bowl -even though they have 2 other really bird baths.