Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
You can’t bring this one out and have him start mimicking people without a lot of laughs. So just for the laughter, it’s well worth it. But idk if it’s the best toy for children. Maybe for the good children, not breaking things, yes.
This little guy is going to be the life of the X’mas party this Christmas
Hilarious and adorable! Works great!
Hamster is beautiful, funny shakes and repeats words. Nice toy!
funny lil thing me and wife love it daughter was scared of it at first now she’s a little more warmed up to it but still not too much
I bought this when my son was 2 and he loved it, 2 years later the hamster finally died and i just bought him another one so heres everything you need to know!
• There is no volume control and the first unit i had was super loud (the second wasnt as bad), i hated it but my son loved it so not much you can do except wait for the batteries to die amd give it some time in between putting new ones in.
• Eats through batteries like no ones business. This is very true so plan ahead and just buy rechargeable batteries.
• Very durable, with having the first hamster for 2 years im suprised it held up. My son would drop it all the time and play rough with it and still talked up to the end the motor assembly went out a year prior.
• Overall im very happy with this purchase i just wish they would turn it down a bit, theres a lot of complaints about this toy but some people seem to be unpleasable.. its a $12 toy if you expect more then stop being cheap and go spend more on another toy/brand.
Loved it!
fun, kids love it
Grandson loves it
Pretty nice talking toy. My 3 years old son love it . He always try to talk with it, and treat as a little friend. It has good record system, its voice is high and squeaky. Every time, it repeat what u say, it will move its shoulder. It is so funny. Also, it’s hair is soft and comfortable. Just one thing we need to know. The batteries will use fast. So, when u don’t want to play. Don’t forget turn off power, try to save batteries.
This hamster is a very funny toy for children. I like how it repeats whatever you say. It is pretty small and very easy to carry around. It repeats whatever you say or whatever sound sound you make very clearly just like what you said or what sound you just made. My daughter loves to play with it, she brings it almost everywhere and anywhere she goes.
Just love this toy. Well made. So soft and sweet. Bought it for 2years girl Christmas present, hope she will love it , as I am .
I have had so much fun with this hamster, my daughter likes to play with this toy. They work very well and safety for small kids, there are latch and button switch on the bottom.
Little hamster toys for my son! When he’s going to cry, I’ll come out and cry with him! He did not cry! Instead, he kept looking at the hamster! Then the son smiled! That helped me a lot! But sometimes it scared him because the sound made by hamster is loud. Anyway overall good quality this little hamster! Use three AAA batteries! The operation is easy.
I love it! This hamster adorable! Repeats all sounds, can be turned off at any time. My two year old son very loves this hamster
I ordered this as a Christmas gift for my son. Very good item for pretend play and cuddling up to, my son absolutely loved it and takes it everywhere. He likes that whatever you say to the hamster, it repeats it back with a shaking head.
Super cute and lots of fun.
Besides play, the toy can be adapted for developmental activities. My 7-year-old memorizes addition/subtraction facts with it. My 2-year-old enjoys talking to the hamster, which helps with speech development/language acquisition. This is a great toy! It is thoroughly enjoyed by my children.
This is a very popular Toy in the past winter(still undergoing). My friends all bought one and recommended it to me. I bought one for my daughter. When it arrived, my daughter cried because she heard toy speaking. We all laughed because of my daughter’s reaction. But she likes to hug the hamster on the second day, still she doesn’t allow to turn it on. Since the fourth day, she loves the hamster so much, always speaks to it and calls the hamster “good friend”. We knew it, and we are glad that my daughter becomes brave. The only one thing is it needs 3 AAA batteries and the item doesn’t include them
Best thing I ever bought. I bought this for my cats. My husband ended up playong with it instead. Haha
this talking hamster is good,it is small and cute, my kids very happy that receives it.
Talking hamster is so cute. My whole family laugh so hard.
My dogs absolutely LOVED this hamster! Both my spouse and I have both gotten many laughs from them when we turn this hamster on and have it repeat what we say.
This is a must, I stumbled on this by accident as I was searching for a gift. We were all in tears playing with it and we’re all mature adults! lol I ordered 2 more because I wanted one for work and one for a gift but my husband told me he also wants to take one to the office!
It’s super fun. But sometimes the hamster’s voice is not intelligible so you have to make sure to speak clearly and it will repeat full sentences and words
All right, and working properly, the shipment has been super fast. Thank you
It’s simple but hilarious, it’s best with a crowd of friends.
So lovely and funny!
Perfect my son is happy He has a lot of fun with
We ordered these for our niece and nephew who are toddlers and we put batteries in them to make sure they worked. They do. We were laughing so hard we ordered one for ourselves 🙂 They are adorable, funny and very soft. They are great for all ages.
This thing is hilarious and mimics every sound
Bought it for my 3-year old boy. He likes it very much!
Keeps my dog entertained. Barks and goes crazy when it barks back
All OK
Super duper cute! My kids love it. It can repeat what ever you said and made them laugh loudly
Both my there years old girl and ten months old baby love it.
we have 3 and we love these stupid things!
My niece LOVED IT,
good toy
My beautiful grand-daughter, Isla was born in Sept. To me, she is the whole world. I gave her one of these genius toys for Christmas knowing she would need a little time before she grew into it. My son, turns on “Mimi” (hamster’s name) recently and Isla’s squeals, spits and garbles are bounced back to her. She looks with surprise at Mimi, smiles, then speaks a little more. Soon you have an on-going conversation between Isla and Mimi. It is funny to watch.
I will try to add video upon my next visit.
Thank you for giving Isla a voice!
I bought one for my granddaughter, who loves everything that has fur, for a Christmas gift. I’m sure that she will love it.
Construction is very sturdy with solder points covered in glue. This hamster is solidly built. The fur is very soft and it repeats long phrases.
I rated only 3 stars on softness, because this toy isn’t really meant to be something you “cuddle.” It is very soft, but who cares, you know?
Bought for my nephew for his birthday. He loved it. Very cute. Thinking of buying another one for myself.
I ordered two of these and I will use one for my dementia patients in the nursing home and the other one I will keep in my office at the hospital. It brings lots of smiles. It will literally repeat everything (your laughter, speech, sounds near it) which makes everyone laugh even more.