Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
These are brilliant, they last ages, they stay clean, they don’t smell, I highly recommend them. Just rinse any food bits off with hot water, shake, leave to dry until next time, perfect.
It’s not plastic and does the job.
Probably one of my best purchases, I recommend this to everyone.Fabulous quality, eco friendly, can’t fault them, am buying these for all my friends!
Excellent brushes for any number of chores! I am a big fan! Great quality, well made. Durable.
A nice natural alternative. Very handy for cleaning veg. Not hard or scratchy enough to damage fruit, but firm enough to get dirt off a spud. Lasting well ( had it about 6 months now) and no bristles have fallen off.
I planned to use the smallest of these to replace my kitchen sponge because sponges are unhygienic and must be replaced constantly. The plastic that most sponges are made of break down into micro particles that tiny aquatic life easily mistake for food. After nine months of three times a day usage, my first brush is still going strong and works as well as day one. I’ve cleaned and disinfected it every week and it has never held on to or developed any odours, even from curries, onions and the like. It takes a bit of getting used to when replacing the sponge, but it excels in certain jobs and has prevented me from contributing to environmental degradation. In reflection, I have saved quite a bit of money in sponges as well, and just the small brush has paid for what this set costs. The larger sponges are very handy for shower cleaning and even bike cleaning.
Love these. Work brilliantly and no plastic.
Great for scrubbing veggies. Fits the hand well, doesn’t slip. The natural bristles give enough friction to clean any dirt without bruising the veg. Best one I’ve ever had.
Love these things! They are the perfect sponge/brush. They leave all dishes sparkling clean and without a scratch.
It’s okay but softer than expected.
The coconut fibres on this brush are very stiff, but bend when too much force of used to maintain a firm but not damaging pressure on the surface. Have used this on potatoes and it doesn’t damage the skin but does remove soil/debris.
Very easy and good for removing lime scale from areas in the bathroom etc. handy little brush
Great brushes. I use them for scrubbing my vegetables as they’re a good shape to hold.
Easy to hold and use. I bought it to scrub potatoes before microwaving them with the skins on. I’m glad I bought it, as it’s the best thing yet I’ve tried for the purpose for which it was purchased.
So glad I bought these. Scours out cups and removes stains. Scrubs up pans without damaging them and is made from a biodegradable product.
Natural product, bought for scrubbing potatoes and they do the job very well!
When they arrived I was a little disappointed BUT OMG, I NOW LOVE THEM. Such a great item. Totally recommended. I will deffo buy them again.
totally brilliant – use them for everything. very versatile and useful. So good. So much better than anything plastic i have ever used in the past – better than anything in fact. You will be thrilled with your purchase.
I had already purchased one of these little critters which I hang next to my veg plot stand tap. It’s great for cleaning seed trays, pots, tools and even scrubbing grubby hands and fingernails… Highly recommend as a must have one does it all ergonomic gadget.