Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
This is the only chew toy our border terrier puppy wasn’t able to destroy within 1 or 2 days. In fact it’s now many weeks and still intact. She loves to carry it around in her mouth. Great design.
My dog destroys every toy possible she is yet to destroy this one
Great for an aggressive chewer and keeps them occupied
Longest lasting chew toy so far. Plus I can add some treats inside to keep the dog busy. So far the best chew toy I have bought. My dog can destroy some toys in minutes. This is almost a year old now.
Love this toy. It took my dog two weeks just to get one little hole in it, I got pitbulls with any other toy. i will buy it again
Wish there was a bigger size for my dog. His favorite toy
Our 7-month-old German Shorthair had us wondering if there was a Chew Toy that would last more than a couple of days. Well, we are here to tell you that this tire and wheel chew and teething toy has met all of our expectations.
My puppy chews everything. This has withstood time for him!
High quality product, my dog likes this chew toy and can put snacks in the middle.
I have bought my dog so many toys, tiers, and he is such an aggressive chewer and this toy has held up big time.
He plays with it all the time
Definitely chewproof
My only complaint was that it is smaller than I had pictured and I’d bought the largest one
Great toy, we have 2 60+ lb great pyrenees puppies that shred almost every toy they’ve had. These keep them busy and it’s a great way to give them treats as well (peanut butter and what not inside the tire) l. I’m sure over time they’ll break down but we’re planning on buying more for when that happens.
Great for dogs that are ” super chewers”! My dogs love to tag team toys and tear them apart, but thankfully they make toys for dogs that love to chew up their toys! My dogs have tried and tried but cannot tear this up, barely even made any tooth marks on it either! Very durable!
The dog who chews up everything loves this toy. He throws it, we add toothpaste for tooth cleaning, a great toy highly recommended.
This is the longest a toy has lasted in our house! …. and we have TWO super chewers!
My dog is an aggressive chewer. She had it for a little over a month and there’s no sign of wear on it .
My dog loves it!
This is a great toy to keep my puppy busy for a little while. I put peanut butter in the grooves and crevices and it entertains him for a bit. It is holding up great so far!!
Love everything about this product. I bought two different toys for my pointers and one didn’t last and this one surprisingly did. I recommend this for high chewers!
My dogs love this toy.
Works great
The dog loves it. It rolls around the floor. A toy that lasts.
The durability is fantastic for my teething puppy.
I have a golden retriever who loves to chew anything and everything! So far this wheel has been super durable and worth the price! Perfect size too! Plus he loves his wheel!
Great choice for a tough chewer! My dog loves to rip apart toys and let me tell you, he is GREAT at it! This one has proved to be a tough one to break for him so far and he loves it!
Great for a puppy. It doesn’t shred and keeps him entertained
My German Shepherd puppy loves this. Put some small treats in it or a yak cheese stick. Keep him busy for a while. No sign of wear and tear either! He usually destroys all toys, not this!
Max is obsessed with this toy. He loves it! Really a great purchase!!!
The durability is good. Just smaller than I was expecting.
we have 2 pitbulls and they have not destroyed this yet.
A little smaller than I thought but it would be however very durable and thick