Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
My dog does not give two sausages about this toy. I squeak it, throw it..she sniffs it and walks away. Not her thing, I guess…
Perfect for the dog who likes to carry toys around. Not for chewers or rippers. The squeaker add interest. My Chihuahua mix carrys this all over and sleeps with it.
Big enough
No stuffing and squeaks; what more could you ask? Our 50 lb. chocolate lab, 9 months old, chews everything in sight; so we know she will demolish any toy in about 10 minutes; therefore, we try to limit her time with this toucan; it is fairly sturdy, but certainly not for an aggressive chewing machine like our lab. I’ve ordered lots of expensive and inexpensive toys for her; even the Kong ones and others which are described as indestructible; well, she has demolished aeach and every…even chews on wood, rocks, and whatever is available. This bird is lovely and realistic looking, and she enjoys to throw it to play catch; also likes to play tug-of-war.
Purchased the small size for a 15lb heeler pup. She went right to work gnawing on its beak. It’s very soft, and it’s light because it has no stuffing so it’s great for tossing around the house or playing tug with.
my dog liked it so that is what counts
I have a 2 year old lab. Labs are known for being strong chewers. Most toys are destroyed within an hour if not 5 minutes. I bought this toucan toy and we are officially 24 hours in and these suckers are still in 100% perfect shape.
My Lab loves this toucan toy. He’s been biting on it for 5 months now but it is surprising so durable that it has almost no damage, just minor ones, but it is ok, my monster chewer rips everything. I should have bout him a special dog toy first before he had ruined all the cheap plushies (kid store ones, not for the dogs). Now I don’t worry about him ripping the toucan. The toy keeps my dog busy and entertained for hours, it is also soft and he loves to hug the toy to sleep, he looks so adorable with the toy.
Soft Toucan. I used this for visual aid to show to children
We have had this for three weeks and I am so surprised that it is still intact! We bought it for our 6 month old puppy to give her something to do and she loves it! Our bigger dog even plays with it and it is a miracle that he hasn’t destroyed it because we have bought numerous other toys that he demolished in less than a day! Definitely worth the money and it didn’t even cost much!
Omg y’all! My dog is over the moon with her newest baby. This one she can actually carry around because it weighs nothing! There’s no stuffing inside, although she’s usually not one to rip open her toys. I recommend this product.
Cute toy, durable, squeakers are fascinating for my pup, and it is light but big!
My dog Sophie loves the birdy. It has squeaks in all the feet and she can squeak all she wants. I was worried if she would not like the toy and destroys it, but so far she did not rip anything, besides, the fact that it is stuff-free makes me less worried even if Sophie rips the toucan – it won’t be as messy. She scrunched it up and uses it to snuggle. I’d post a picture, but she is so camera shy. She runs with the toucan and hides, so cute. It is probably her favorite toy now since she only plays this toucan. Give Midlee a round of applause!!!
This review may not be very accurate as to durability of this dog toy. My girl has decided that this toy is her baby??? It is a bird, not a dog, honey… Still. She kennels with it, sleeps on her bed with it, but never plays rough with it. She’s 2 years old and this is the second baby toy I have gotten for her. I originally had gotten the smaller one, but after 2 years it’s sort of fallen apart with the slobber and dragging around. We’ll see what will happen next with this toucan!
Bought the Midlee toucan for my Pomeranian and she loves them! I wanted something that squeaked, was light weight and this was EXACTLY what I was looking for! It is her third such toy so she doesn’t just focus on one to rip apart, but definitely likes the toucan better. It actually has lasted longer than her other soft toys so far. Verdict: a great toy to buy with a great price. I would highly recommend!
My dog loves all squeaky toys that are flat (not stuffed). Normally she will break the squeaker within a day or a few days at least. This one has been going strong for two weeks so far but time will tell. This her new favourite toy!
My dogs love this. It’s in bits and pieces now, but it took a long while, so I give it a 4
My boxer has not destroyed it yet!! (Usually tots are destroyed within the hour)
Puppy loves this toy
Day 8 and the bird is still in one piece. My dog loves carrying these type of toys around. This is the perfect size too!
I have all the animals you make in this dog toy family. My dog treats them like her babies. She takes such good care of them!
Me and my dog love to play with this toucan
Grand dog loves it. She takes it everywhere.
Lasted pretty long with my retriever, good value of money!
I just bought a second one of these toys after the first one FINALLY gave out — which took a LONG time! We have a strong chewer who loves to destroy most other dog toys, but for some reason, this one lasts. My dog enjoys playing with the toucan since it squeaks and is comfortable to bite, I also touched the material and it is so soft. I tell you this toucan is really durable, when this one wears out, I will purchase another one because it is his favorite!
The dogs love it so it gets 5 stars because they chew on the toucan and not my socks! Haha
Very sturdy, keeps my dog occupied. Highly recommend!
My dog is head over heels with the squeaker and love to play tug with the toucan
Dogs like it
The dog loves it! Worth buying!
Great toy for its price!