Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Love it! It’s a good quality collar and it looks great on my girl! Love the colors.
Perfectly good collar. Fits well and is pretty sturdy. The design is fine.
Good collar! The only issue is they loosen up on their own and have to be readjusted.
Really cute design. Adjusting To size can be a bit difficult.
Needed to get a cute collar for my pup now that she’s an adult and doesn’t fit in her puppy collar anymore. Love the tropical print!
This collar is sturdy and beautiful–just like my puppy, Hardy! It’s the second collar I’ve bought. The first one was a little big, which was fine for around the house, but when we needed to hold our pup still, it was too easy for her to slip out of. (No fault of the collar design.) I knew this was the go-to collar, so I purchased a medium for her. I love how easy it is to adjust –and it stays adjusted unless I want to readjust it–and it’s a snap to put on and take off. AND, I especially like that there are so many choices of prints; I especially love the tropical pattern I chose.
I really love this because of how durable it is. The material is thick and it IS padded ! My boy pulls on the leash pretty bad unfortunately and the collar doesn’t come unclipped. It’s easy to adjust. Great buy and will buy again in the future! My boy was excited about it.
Love this collar! It’s made very well and absolutely adorable. The quality is just as good as the collars at the pet stores but the cost is much better. My pup goes to daycare so her collars get pretty dirty- I hand washed this and let it air dry, it looks as good as new. It’s super durable and seems to be very comfortable for her.
The collar is well made and sturdy. Copper looks very handsome in it.
This collar is very well make & sturdy. The buckle is very strong. Fit my fur baby perfectly. The print is beautiful!
Cool color collar fits perfect on my dog. Imma buy more for variety!