Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
I bought these for a friend who is a cat lover and ended up buying a pair for myself. They are the perfect size, not too big and not too small.
This inexpensive turned out a really great solution for me
Absolutely stunning! Picture doesn’t make justice to how beautiful these earrings are!😍
Fabulous earrings! The store was quick with communication. It’s a perfect choice. A+!
Gift from my son for my birthday. I love them. He knows I love all things cat related. Cute and dainty, but feel sturdy not cheap. I wear them all the time. ❤😻
Super cute. My only complaint is that the tiny plastic stoppers they give you are too loose and fall off. I lost one of the earrings the first time I wore them. If you have some of your own backs to use, you’ll love them.
I maybe didn’t read the description well enough, but these are way too long for me. However, they are as cute as shown and I will find another use – keychain, backpack decoration or the like.
I love it!! really good! My first time buying and of course will buy again~ i recommend!
My daughter loved them! Packaged beautifully and professionally. The clasps were aligned, and the earrings were high quality. The pandas were clear and both looked exactly like the picture. I’m very grateful. They arrived exactly when we expected.
Perfect for an active 7 year old. They don’t dangle too long, so no worries about getting caught on something, but are big enough to see. The sterling silver lever back metal doesn’t get infected or crusty like the post earrings she was wearing. Buying more for her birthday, so she has a collection to choose from everyday!
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
These are super cute! Great quality! Love them!
These are very cute and not heavy at all, they do clank when you walk, but I find the noise fun. I also received them a day earlier that estimated!
These earrings are very cute and my girlfriend loved them. They come in a nice box with a foam insert and ribbon so the presentation is good as well. Be aware that they are not very large earrings, they are quite small and discrete on an adult.
I bought these as part of a present for my sister. Honestly, I think they’re cute enough that I would probably wear them if I didn’t give them to her, but they aren’t really my style. For some reason, I thought I was going to only be sent one pair, though, but I got two!
I love love these earrings, they are small and delicate without being childish looking.. very light weight too.. they do not pull down the ear lobes.. however I just have to say that it looks like the pair I received and paid full price for were returns.. one earring was in a bag type thing, the other just thrown in the package and on one the back was opened..and when I closed it was a little off center.. I was able to push it back to normal position.. I would have returned but shipping costs make that not worth it.. so I did keep the earrings and am wearing them and I do love them..
Got so many compliments on these…they are so shiny and bright. Perfect size for a statement earring!
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Cute! Large, but they are not heavy or overwhelming.
Bought these for a friend. She absolutely loves them!! Very lightweight!!!
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
At last!!! beautiful !! free and super fast shipping. many thanks!
Highly recommend this earrings! + reliable store!!
These were fast to receive and bigger than I thought. I just wish the sugar skulls didn’t have so much black on them. They would look more elegant to me. Otherwise, very nice set for the price!
Love these but they are pretty heavy. Cool look for good price tho.
Great item, looks exactly like I expected from the pictures. Thank you!!!
These look beautiful on! Nice quality, too. Got them as a gift for daughter and they were a hit! Glad I got them.
The quality is impeccable, it looks durable, came quickly
Earrings looks beautiful, the condition is perfect
Very happy with these earrings! Also very fast shipping!!
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
Bought these for a friend to go with a necklace I had previously given her. They are so cute! We both just love them.
matches description. Made of fine material. Price is not bad.
I bought these for Christmas for my daughter. She LOVES them. Unfortunately, her ears reacted to them
I really like these. Very cute and just the right size. Not so large as to be gaudy, but not so small you can’t tell what they are.
Fun earrings – sure to get noticed! I bought them as a gift for a friend. She just loves them and added some ribbons for the upcoming holiday.
I should say the product looks exactly as in pictures. Thank you very much!
Bought for 18 yo goth daughter. She loved them! Very impressed. Fast shipping in nice box ready to wrap.