Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
German shepherd absolutely loves it, the only toy she hasn’t chewed up! Thanks
My explosive detection K9 needed some new rewards, and these fit the bill. They seem well built, just the right size and priced well.
The only thing he got off was the rope everything else’s is good it’s definitely a good toy for aggressive chewers would recommend this to anyone if their dog is an aggressive chewer
My dog loves it and he wasn’t able to destroy it
These are by far my dog’s favorite toy. I only wish the rope was sturdier material, as it comes untied or is chewed through quickly. But otherwise, these are amazingly constructed and my power chewer can’t put a dent in them– only toys I buy anymore! Great and indestructible. My dog loves the odd bounces this makes when landing. A nice changE of pace from a standard ball. He plays with it until he’s exhausted. We rotate with a red one without a fuse. Awesome product!
So awesome we ordered another one!! Totally recommend!!
Best dog toy on the market!
Sturdy and durable. We switched out the rope for climbing nylon because my dog eats ripe.
My pit bull terrier, Lucy, loves this toy. I fill it with treats and she plays with it for a long time. We will play with her using the tug, but really this is wonderful for her to play with on her own. I thought Lucy might chew through it, but so far no, she just loves playing with it. She will throw it around all on her own and prance with me in her mouth. Lucy will also just go with it and try to get the treats out. Overall this was a great purchase and we are all very happy. Yes, I would definitely recommend this.
Love this. I have 3 dogs. 2 German Shepard’s and one Mal/Shep mix. The only thing that I can say is this thing can take a beating. The rope was very strong and the dogs could play tug forever. The rope didn’t however stand up against the chewer of the 3, but the chew toy itself is still going strong. I have had the toy for seven months. It has been through multiple gnawing sessions and several games of tug o war between my dogs and has held up really well. Great buy if you have dogs that are hard on toys.
Bought this for my son’s new puppy which is a German shorthaired. And his puppy loves it and plays with it often and hasn’t torn it apart! so very good deal.
Perfect toy for my dog!
Size and durability of this is GREAT! I know my Bernadoodle will have lots of FUN playing with it and getting TREATS too!
Great quality and reward for my working dog
The dogs love this toy and it has SURVIVED! We have had to face the sad fact that we have at least two aggressive chewers. Even other name brand toys that are supposed to last around these monsters, do not! This one has made it three days.
Our little Bulldog can rip up toys and this is standing up to her
If you’re wanting a summarized review, here’s what I’d give.
Durability 9/10 – that rope detaching from it took away a point, but if it were on just the rubber grenade, I’d give it a perfect score.
Aesthetic 10/10 – I thought this looked very detailed for a dog toy in this price range.
Appealing to pet/entertaining 10/10. – He gets a kick out of how unpredictable the bounce is on this toy.
Safety 7/10 – rope can come off if flung around enough, leaving a washer rattling inside of it.
Price 9/10 – This particular size has a good price, but the next size up (which I wanted to buy) is almost 20 dollars. I’m glad I purchased this one instead of the XL one, though because it fits my brother’s dog’s mouth just fine.
Overall 9/10 – considering this dog can tear up near about any toy in under an hour, I’m impressed with the quality to price ratio. I’d definitely buy another one when this one gets to the point where it’s a choking hazard for him.
Great toy for my power chewer. Most toys only last a day or two. This is one of the only ones that have lasted.
Good toy! But not as durable as I think.
My puppy loves this thing.
My dog is a very, very aggressive chewer. He also very enthusiastically loves new toys. We received this toy today, I washed it, and filled it with freeze dried liver treats. He chewed on for two hours straight and this is what it looks like now. It might seem bad that there is damage after only two hours but the wasn’t expecting it to last 30 seconds. So, it’s a great toy.
Rope didn’t last long but otherwise dogs love it.
One of my dogs favorite toys!
I have a Jack Russel mix and I noticed this had good reviews. I was skeptical of the rope (she tears them up easily), but luckily after 3 days of having it, she hasn’t ripped it yet and she enjoys spinning it in circles. Would recommend!
Rope was torn off within 30 minutes of our German Shepherd having the toy but the grenade part has lasted for a few weeks so far.
My pup Saddie loves her grenade!!!
One of my dogs favorite toys!
Great toy for a dog. Can hide treats in the inside, but my dog loved the rope for tug of war
Awesome toy for a chewer!!!
Love that my dog hasn’t destroyed it.
Awesome! But my puppy destroyed it very fast. They are durable if you don’t have a dog like mine!
Perfect toy I have is pit bulls and any toy I buy them they tear uppppp! But this toy has lasted for over a week now and they love it!