Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Good product! Received it a little late but once I finally got it I was really happy with it!
Insanely happy with the purchase! The pendant is beautiful, came quickly. I recommend!
Larger than expected.
This was exactly like the picture. Bigger then I expected but the picture did not have a reference for size.
Beautiful necklace
Very happy with purchase of this necklace is for my teenage daughter for Valentine’s Day. And I just so happen to match it up in a separate order with a nice sunflower ring. The quality of this necklace is amazing ❤️
The necklace is as pictured online however it slightly bigger than I had anticipated
The pendent is approximately the size of a quarter.
absolutely beautiful with extremely fast shipping! Have reordered twice!
Perfect +++++
The product reached my hand in 13 days
Gave this to my mom for Mother’s Day. She absolutely loved it as it is a reminder of her mother who loved both sunflowers and the song you are my sunshine. It is very cute but does seem a little delicate which shouldn’t be a big issue.
This is a nice small necklace pendant.
Bought for my daughter and she wears it all the time.
Okay so I got it as a gift for someone, and I have to say, I expected it to be like this cheap necklace, but it is really solid with some weight to it. Exceeded my expectations. My only critique, which is very small, I wish the flower had a magnet that kept it closed. Other than that, very good product
I love it! It’s so adorable! I can’t wait to give it to my granddaughter for Christmas! She is my sunshine! Age 5
Really beautiful necklace!! I’m really happy with my purchase
Beautiful piece. Simple. The piece with the words comes out it’s like a token. I got it for a gift for a teacher that has done so much for my son. Wouldn’t shower with it.
cute & affordable
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter’s smile reflects so much more. Worth every cent!
The locket is heavy and beautiful, but it would be nice if there was a small magnet to hold it closed
I had bought this for my niece and she loved it. Now she doesn’t wear it like a necklace but attached it to her charm bracelet. But on photo below it is still a neckalace))) Because I took this photo when it just arrived. I like the necklace more than bracelet but anyway it is her choice.
Awesome product! I bought this for my boyfriend’s birthday. We have a story that connects with this phrase. I was so happy when accidentaly noticed this necklace in this store. The delivery was fast and I received it before his bday. It arrived so quick with a perfect little box. The white box looks elegant. The necklace is very beautiful. He loved this gift
everything is perfect and I love this necklace
Nice pendant in nice box 🙂 recommend
It’s a tad bigger than expected. It’s well made and looks good, but I do not recomment this one for a small/little woman.
adorable!
This is a nice necklace my girlfriend absolutely loved it. Only downside is it is a bit bulky and there is nothing to hold it closed so it starts to open from time to time. But I would definitely recommend it. It is a nice piece of jewelry overall.
I just love this necklace! A unique design and extrodinary detail!
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter’s smile reflects so much more. I use to sing this song to her when she was a baby (now 26). I loved it I love this necklace. My sister saw it and asked me if I could get her one for her bday. It looks so gooooood! Worth every cent!
When my mom passed my 11 year old and her always sang You Are My Sunshine to each other, sadly she passed ON Valentines day too, (2 years ago), this year for valentines day I got this for her as a sort of make you smile on a day we no longer look at as a special fun day in this house with her passing.
It sure did make her smile, and we sing this song around the house often, she loves it 🙂
The item itself is pretty nice in hand, the chain we may have to replace down the road but it was worth the memories it’s brought back just to see her open it and read it 🙂
Its pretty much as I expected it to be. For me its more about the sentiment but the quality is very nice and it arrived quickly.I gave this to my granddaughter who is 8 years old
She absolutely loves it 😍 thank you
Such a beautiful necklace.
The earrings are pretty the same as in the photo!
The pictures don’t do justice to how cute this necklace is! It comes with earrings and a cute paper sunflower. My daughter has always loved sunflowers and she loved this necklace. And it opens with “You are my sunshine” engraved on the inside of the charm. Loved it!!!
3 I am wearing it but a little disappointed.
My wife loves sunflowers, so this was the perfect gift to give to her, as it goes with anything! Plus the message when you open it up, is something that she can love for a long time, knowing it came from me!
Is super beautiful and arrived fast, very worth.
delivered very fast , and amazing service came in a good condition
Goregeous!
It arrived well condition and very fast!
was larger than I had thought it would be. Daughter did like it though so all in all a good purchase
I bought this for my girlfriend and she loved the sentiment. Only thing I personally dislike about it is how it tangles. Maybe they should try a small latch to hold the two halves of the sunflower together. Or maybe even have them open by a hinge. Either way, if they were connected and could open I’d give it 5 stars.
very good thank you!!!
Beautiful! I am very satisfied!
Beautiful! Even nicer than the pictures!