Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.
Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
1-3 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
If you do not want the product you received, you are required to contact us via email at support@finderarrow.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@finderarrow.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
1. In the event of a return, exchange, or refund request contact us via email at support@finderarrow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to support@finderarrow.com
Works good but price is high for me
We live on the coast and have had tons of rain this year. The mosquitoes were eating up my dog. And this stuff really helps. I and my dog loove it!
This does work.
Recently I went to an area for K9 training and the mosquitoes were terrible. I used this on my dog and none bothered her. The whole K9 team ended up using it on their dogs after I raved about it to them.
This works great to help pets get mosquitos off them, especially being here in Florida.
Kept the little bloodsuckers at bay!
I use this on our family and our outside cat. Works GREAT! The cat doesn’t like it to be sprayed on him though. So portable repellent works for us. We live in Florida and the mosquitos are terrible. I’m happy that now my cat is safe.
I wasn’t sure what to expect with the repeller, but I was pleasantly surprised. I am tired of spraying down my pet with poison every time we go out, so I thought I would give this a try. It totally works!
The place we live in had a lot of mosquitos at one point and we needed something to protect our dog. This worked perfectly for us.
perfect, fits any dog, so he doesn’t even notice it
It seems to repel mosquitos on both the dog and me. Lol. We live in coastal Florida, where our state bird seems to be the mosquito. While my dog is not a huge fan of the sprays, it does seem to help him not to be attacked by insects.
Very quick delivery and lovely products. Thank you!
I have to say I was skeptical at first but I’m a believer. This mosquito repellent for pets works very well.
Good.
Seems to be working effectively without any noise or clicking associated with many like these.
I like this product because it does not irritate my dog’s skin as much as sprayes.
I have a little cocker spaniel and I put this repellent onto him before we head out for a walk. This is working great.
It doesn’t make any noise or smell. I started using it a while ago and I noticed the difference. the price is worth it!
She’s not a huge fan, but she accepts it on evenings when the mosquitoes are out.
Simple and easy to use. Most of all, effective. Will buy it again when I need more.
Product arrived on time and in perfect condition.